24-06-2011 08:47 PM
Hi matt I have gone through all what I could see but I aint the best when it comes to all the technical stuff I noticed it says for me to add my router make and my ss s-number and my ISP so here goes please help if you can
ss s/number 40110511363
ISP Karroo / KC (Kingston upon hull)
25-06-2011 04:04 PM
Thanks for your help - the resync didn't help but I did the factory reset and it seems to be working fine now. Good job, so my wife can play with her brand new Galaxy S2!
26-06-2011 02:49 PM
Appologies, I would recommend as a test powering down your router and sure signal. disconnecting all PC devices from the router and powering the router back up with just the Sure signal attached (and powered up) once this has come up I would then connect a PC to the Router and test the internet connection by performing the following on a PC :
- Click on Start and select Run.
- Type CMD into the Run box and press enter/click ok.
- A black box will appear.
- In this box type tracert 188.8.131.52 press Enter.
- Paste the output of this command into your reply along with a copy of the results from running a speed test.
26-06-2011 03:47 PM
I've just resynced your Sure Signal for you,
. This has completed successfully so I would suggest performing a factory reset on the Sure Signal box
To factory reset the Sure Signal box:
- Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
- Remove then re-insert the power lead.
- Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.
If resynching the Sure Signal box doesn’t work, then this would indicate that your Sure Signal cannot negotiate a connection to the Vodafone server via your broadband connection.
I would recommend as a test powering down your router and sure signal. disconnecting all PC devices from the router and powering the router back up with just the Sure signal attached (and powered up) once this has come up I would then connect a PC to the Router and test the internet connection by performing the following on a PC :
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 184.108.40.206 press Enter
- Paste the output of this command into your reply along with a copy of the results from running a speed test
Thats great news! let me know if you have any further issues.
30-06-2011 09:28 PM - edited 30-06-2011 09:29 PM
Hi voda team
Would appreciate some support - flashing system light for 10 mins or so then just solid power light.
VSS Serial no 40111056160
Tried factory reset - VSS is in DMZ, all ports as necessary forwarded to the VSS and it is picking up DHCP address from my router (Draytek 2820) - believe it to be a routing problem to your network as per traceroute below.
Tracing route to host212-183-133-177.uk.access.vodafone.net [220.127.116.11]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.99.1]
2 12 ms 11 ms 11 ms lns17.inx.dsl.enta.net [18.104.22.168]
3 12 ms 12 ms 11 ms gi1-7.inx.dist.dsl.enta.net [22.214.171.124]
4 11 ms 11 ms 11 ms te2-2.interxion.dsl.enta.net [126.96.36.199]
5 12 ms 12 ms 12 ms te2-3.interxion.core.enta.net [188.8.131.52]
6 12 ms 12 ms 13 ms te5-1.telehouse-metro.core.enta.net [87.127.236.
7 12 ms 12 ms 12 ms te3-3.telecity-hex.core.enta.net [184.108.40.206
8 12 ms 21 ms 12 ms TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.
9 23 ms * 23 ms VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
10 * * * Request timed out.
11 * * * Request timed out.
07-07-2011 11:45 PM - edited 07-07-2011 11:47 PM
I was having trouble with my old version SS and have jsut received the new one as a replacement. However, the problem has not been resolved. The box has been registered correctly (Serial 40111617342).
I've connected my laptop to the pass through ethernet port and get the following traceroute:
Traceroute has started… traceroute to 220.127.116.11 (18.104.22.168), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 1.045 ms 0.848 ms 0.629 ms
2 losubs.subs.dsl1.mbr-roch.zen.net.uk (22.214.171.124) 26.153 ms 26.310 ms 27.801 ms
3 ae0-136.cr1.mbr-roch.zen.net.uk (126.96.36.199) 26.043 ms 34.553 ms 26.140 ms
4 ae2-0.cr1.kp-leeds.zen.net.uk (188.8.131.52) 27.062 ms 27.084 ms 35.029 ms
5 ge-3-1-0-0.cr2.kp-leeds.zen.net.uk (184.108.40.206) 34.924 ms 26.160 ms 27.853 ms
6 ge-3-0-0-0.cr1.th-lon.zen.net.uk (220.127.116.11) 33.213 ms 32.620 ms 31.199 ms
7 sl-gw23-lon-11-1-0.sprintlink.net (18.104.22.168) 33.032 ms 31.671 ms 32.709 ms
8 sl-bb23-lon-9-0-0.sprintlink.net (22.214.171.124) 32.208 ms 32.280 ms 32.091 ms
9 sl-bb20-lon-3-0-0.sprintlink.net (126.96.36.199) 33.481 ms 32.733 ms 33.345 ms
10 188.8.131.52 (184.108.40.206) 32.413 ms 34.041 ms 33.612 ms
On speedtest I'm getting a ping of 47ms, download of 6.3MB and upload of 0.27MB
These are better speeds than I was getting when the box was working.
I've also checked that the box is getting an IP address; it is, and I can ping it.
My external IP is 220.127.116.11 and both LAN lights work on the back of the box.
The only thing that has changed with my ISP is the IP address. Is there any way you can check that this IP address works?
Ports are forwarded as suggested and the SS is set up as the DMZ to catch all other traffic.
08-07-2011 12:46 AM
Thanks for you help.
08-07-2011 03:59 PM
Sorry for the delay in responding but the reset did not work. I have been onto my firm's broadband provider and have worked through the port forwarding configuration with them to ensure I did it right with the new unit. I still have not luck - just a box with a power light!
09-07-2011 02:14 PM
Hi there vchaney,
I responded to your post in the other thread yesterday.
I've requested the static IP be looked at and will get back to you with more information as I receive it.
No worries about the delay. To be honest, because you hadn't posted back I though we'd resolved this one. Oh well....
I've just forced another resync of the Sure Signal serial number you posted earlier in the thread (40111328304).
If this doesn't work then I think we might have to look at a further replacement.
Let me know how it goes.
Thanks to you both,
09-07-2011 06:18 PM
Further to our conversation last night hers is an update. Unfortunately I still only have the power light on and steady. Please could you do a resynch as you suggested. Thanks for your help.
10-07-2011 08:48 PM
1) I have the sure signal model 2
2) It has been woking until Friday
3) I have rebooted
4) Held reset, waited for flashing lights, removed power cable and reinserted e.g factory reset
5) De-registered and reregistered
Still only power light on ...
Can you help me please
11-07-2011 09:43 AM
I'm not sure that a replacement will work as my partner also works from home and we swapped ss boxes and this new one works fine off the router and landline going into another room.
14-07-2011 01:57 PM - edited 14-07-2011 02:00 PM
Sorry for the delay in responding. There is no change in the unit. It still has the power light only on and steady. Am I supposed to have done anything else?
15-07-2011 10:47 PM - edited 15-07-2011 10:49 PM
I received my Sure Signal 3 days ago and so far, nothing's working. I have been through the checklist on this page. I'm not up on ports and port forwarding and could do with some assistance.
My router is a Belkin Play model No. F7D4402v1 and the VSS serial is 40112305814. My ISP is Virginmedia.
I have definitely got an internet connection, the ethernet cable is working. I've rebooted the router. The Sure Signal is registered correctly and has been assigned an IP address on my router (192.168.2.21).
Hope you can assist.