Stopped working. Steady power light, flashing internet light

[fyredrake]

Hi, I bought and registered my VSS ver3 a few weeks ago and it used to work. The past week it has been having issues and now it doesn't seem to work at all.

Power light is on and steady.

Internet light slowly flashes for a few mins then turns off - it does this constantly and it seems never to get to steady.

I've tried resetting it, unplugging it, moving it from my main hub to an alternative hub.

Serial number 40132207867

Please say if there is anything else you need from me.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Dave]

Hi fyredrake,

I've given your Sure Signal a resync, so give the box a reset and let us know if that helps:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If that doesn't help, pop us the details Matt requested and we can have a closer look.

Dave

[fyredrake]

Thank you, it seems to be working now