29-02-2012 10:19 AM
My Sure Signal has been working fine since last April, then yesterday started playing up:
I'm the account holder and my phone (iPhone 4) can recieve calls fine but I can't make calls, I get call failed. My partners phone is added to my account and her phone (iPhone 4) is working just great, can make and recieve calls?
If I call a landline I just get a call failed message, if I call my partners numbers It does not ring my end, I get call failed again, however it does show me trying to call her for 0.5s before the call stops?
I've tried rebooting SS
I've tried rebooting SS with 30-30-30 rule
I've deregistered the SS and re registereed it
None of the above has helped
Both of our iPhones are on the same fiemware level (5.0.1)
Can anyone offer help? I would try calling Voda but I can't make calls from my phone at home
29-02-2012 01:07 PM
Yeah, fully aware of that, the contact us link is dead, and the email us is limited to 900 characters so you can't supply the required info - great web design eh!
My SS works just great for my partners phone/number, it's just my phone/number that has this call failed issue!
29-02-2012 01:29 PM
what about the SIM change, Tim?
If you've changed SIM recently then try the below, nicked from the troubleshooting thread:
"Has Your SIM recently been replaced?
When a SIM change is performed it can take up to 2 hours for the Sure Signal system to recognise the change, during this period you won't be able to pick up any signal from the Sure Signal. If you still experience issues after this time then you'll need to remove the affected number from your Sure Signal and then add it back on, this can be done via My Account.
If the affected number is the owner of the Sure Signal, you'll need to temporarily transfer the ownership to another number in order to remove/re-add the affected number. This can be done by clicking Change Owner on the Sure Signal Dashboard. The new owner will then need to login to their My Account profile and accept the ownership request, before removing and re-adding the number. Once this has been completed then the ownership can be transferred back to the original number."
29-02-2012 10:24 PM
As an update, my partners phone has been power cycled and now that is showing the same symptoms as mine! That makes a little more sense to me as at least we now have a consistent problem with the VSS.
Vodafone, are you listening?
02-03-2012 08:14 AM - edited 02-03-2012 08:14 AM
My apologies for the delay in responding to your thread however as mentioned above we do work on a first come first serve basis and due to the eForum being a little busier than normal as of late it has taken a little longer than we would have liked to respond to you.
However as all phones attached to the Sure signal are now showing the same symptoms it will normally meant that there is an issue with the service area code (SAC) that the Sure signal is using.
So we can investigate this for you I have sent you a quick PM with an alternative method of sending the details requested in the troubleshooting thread.
If you can get these over to us we will be able to investigate this further for you.
You can find your PM inbox here.