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Solution

Sure SIgnal Version 1 no longer working.

corky2036
3: Seeker
3: Seeker

Hello,

 

I need some help with my VSS v1 that has suddenly stopped working.

 

I have had it for some years and (in general) it has been pretty good.  Recently though I have noticed i no longer get a signal in the house (Iphone 5, latest IOS 7.0.3), nor does my wife (Blackberry Curve 9360).

 

The SS box has all the correct lights on (1 and 2 are green, 3 is off, 4 is green).

 

I have tried resetting it and the router, putting a new ethernet cable on, but to no avail.

 

I have carried out the tests that appear to be required and the results are as follows:

 

Your IP Address is 87.115.170.237
Your IPV6 Address is ::ffff:5773:aaed

 

Speedtest PING= 43ms, Download= 4.98Mbps, Upload= 0.37Mbps

 

Pingtest Packetloss 0%, Ping 43ms, Jitter 1ms, Grade A.

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\shaun.corcoran>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 44 ms 52 ms 52 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 45 ms 43 ms 44 ms link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
4 67 ms 44 ms 47 ms xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
5 49 ms 45 ms 49 ms lndgw2.arcor-ip.net [195.66.224.124]
6 45 ms 45 ms 42 ms 85.205.116.10
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

I wondered if it needs a firmware update or a re-synch and I understand this can be done "over the air" by Vodafone.

 

Any help greatly appreciated.

 

Shaun

10 REPLIES 10

corky2036
3: Seeker
3: Seeker
Lovely, so I have a VSS shaped paper weight.

Thanks for the first class customer service. You've certainly gone the extra mile and satisfied my needs in a service focused way, NOT.