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Solution

Sure SIgnal not working with new Virgin Media Superhub 2

acooper13
2: Seeker
2: Seeker

Please help - 2 weeks ago i changed from my old netgear router running on virgin broadband to the Virgin Media Superhub2, since then my Sure Signal1 has stopped working. Ive wasted so much time trying to talk/holding on the phone to vodafone. Ive opened ports and IPSec Pass-throughs, ive set Firewalls to low. Ive done hard restarts. Saved DHCP Reserversations. Pretty much everything i can find mentioned and still no joy. Can anyone else come up with anything. Have run the tracert in CMD. and attached below if that helps. Please someone help me before I waste any more time...

 

Thanks

 

Coops

 

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.1.1
  2    15 ms     9 ms     3 ms  routerlogin.net [192.168.0.1]
  3    19 ms    10 ms    14 ms  10.42.56.1
  4    15 ms    17 ms    12 ms  lutn-core-2b-ae6-711.network.virginmedia.net [80
.4.208.161]
  5    14 ms    13 ms    13 ms  nrth-bb-1c-ae12-0.network.virginmedia.net [62.25
3.174.5]
  6    19 ms    13 ms    11 ms  nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
  7    13 ms    16 ms    19 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  8    16 ms    19 ms    22 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9    19 ms    16 ms    13 ms  85.205.116.6
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *

10 REPLIES 10

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi acooper13

 

Apologies the update has still not come through.

 

I'll pass this on to Jenny so that she can get this looked into for you.

 

Thanks

 

Sukhi