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06-01-2014 11:40 AM
I have for as long as I can remember been unable to get my Sure Signal version 1 to work. I may never had it up and running as previously I gave up having spoken to technical support. Lights 1,2 and 4 are steady but the third whcih I think is connection to 3g light is not lit. My phoen is an Iphone 5 and works with 3g and is registered, I have checked on website. I have reset device as per support recommendations.
I am looking to subscribe to some of your business services butr can't do this if I can't achive suitable 3g connection at home.
Please can you resolve this for me asap. Thanks
Solved! Go to best answer.
06-01-2014 11:36 AM
I have for as long as I can remember been unable to get my Sure Signal version 1 to work. I may never had it up and running as previously I gave up having spoken to technical support. Lights 1,2 and 4 are steady but the third whcih I think is connection to 3g light is not lit. My phoen is an Iphone 5 and works with 3g and is registered, I have checked on website. I have reset device as per support recommendations.
Test results are as follows:
http://www.speedtest.net/my-result/3211418672
http://www.pingtest.net/result/91435315.png
Your IP Address is 94.1.53.86
Your IPV6 Address is ::ffff:5e01:3556
Bot sure how to cut and paste results of trace test.
I am looking to subscribe to some of your business services butr can't do this if I can't achive suitable 3g connection at home.
Please can you resolve thsi for me asap. Thanks
06-01-2014 11:36 AM
I have for as long as I can remember been unable to get my Sure Signal version 1 to work. I may never had it up and running as previously I gave up having spoken to technical support. Lights 1,2 and 4 are steady but the third whcih I think is connection to 3g light is not lit. My phoen is an Iphone 5 and works with 3g and is registered, I have checked on website. I have reset device as per support recommendations.
Test results are as follows:
http://www.speedtest.net/my-result/3211418672
http://www.pingtest.net/result/91435315.png
Your IP Address is 94.1.53.86
Your IPV6 Address is ::ffff:5e01:3556
Bot sure how to cut and paste results of trace test.
I am looking to subscribe to some of your business services butr can't do this if I can't achive suitable 3g connection at home.
Please can you resolve thsi for me asap. Thanks
06-01-2014 05:41 PM
No response to query so far... Is this because it is known Sure Signal doesn't work?
07-01-2014 09:26 AM
07-01-2014 10:23 AM
Hi Jenny
Thanks for your response. My serial number is 21227847643.
Does Sure Signal use Bluetooth to connect to my phone as I generally have this switched off?
I really do need this resolved asap as I am planning to transfer my current business landline number to Vodafone but need my mobile to have a good signal beacuse of this.
Thanks
Simon Labrow
07-01-2014 07:10 PM - edited 07-01-2014 07:11 PM
Hi slabrow
I have checked the serial number and can see that you connected last night but, no, Bluetooth is not how they connect.
I can also see that there has been a location change, which may have been done with your ISP.
To clear any errors I have performed a resync, can you reset this for me and let me know what lights you see, and if you're now connected.
Thanks
DaveCD
07-01-2014 07:32 PM
08-01-2014 01:06 PM