Sure Signal 1 Problems

[Roger_Pryce]

I have recently upgraded my broadband to BT Infinity and Home Hub 5.  The sure signal has stopped working.  I have reset and de-registered it several times and although it seems to load okay (3 lights on) I no longer get a 3G signal on either of the two phones I have.  I can see the sure signal on the home hub 5 and I have port forwarded ports 8, 50, 123, 500, 1723 and 4500 with any protocol. The port forwarding on the home hub works okay as I can see my 2 security cameras with no problem. The sure signal worked ok on my home hub 3.  Anyone any ideas.

Roger

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Roger_Pryce]

Hi Matt

Thanks for your response.

The results are as follows:

Speed Test: down 37.24Mb/s  Up 9.39Mb/s

Ping 25ms

Jitter 0ms

ip address currently 31.54.83.5

ser. No 21196954834

Trace Route results below 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Roger Perry>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     6 ms     6 ms     7 ms  217.32.144.162
  3     7 ms     7 ms     7 ms  217.32.144.190
  4     9 ms     9 ms     9 ms  212.140.235.242
  5     8 ms     8 ms     9 ms  217.41.169.237
  6    13 ms    13 ms     9 ms  217.41.169.109
  7     9 ms     8 ms     8 ms  acc2-xe-0-1-2.sf.21cn-ipp.bt.net [109.159.251.20
9]
  8    13 ms    18 ms    19 ms  core2-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.35]
  9    17 ms    17 ms    17 ms  peer2-xe10-1-0.telehouse.ukcore.bt.net [109.159.
254.116]
 10    17 ms    15 ms    18 ms  t2c3-xe-2-1-0-0.uk-lon1.eu.bt.net [166.49.211.18
8]
 11    16 ms    16 ms    16 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Documents and Settings\Roger Perry>

Thanks

Roger

[Sukhi]

Hi Roger_Pryce,

Thanks for the traceroute, everything looks ok.

I've requested that the new software update is pushed out to your Sure Signal.

As always, keep it switched on.

Thanks,

Sukhi

[Roger_Pryce]

Hi Sukhi

Thanks for that.  I assume the update happened this morning (mon 21st July) as it now seems to be working.  Do I need to leave the port forwarding ( ports 8, 50, 123, 500, 1723, 4500) on the BT Home Hub 5 or can I now remove them.

Thanks again

Roger. 

[Retired-Matt_B]

Hi Roger_Pryce,

It's best to leave the port forwarding on as you will most likely experience a drop in service if you switch it off.

Thanks, 

Matt B

[Roger_Pryce]

Thanks for your help.  All seems to be working now.

Roger