Sure Signal 1 - Suddenly stopped working - 2nd light flashing - please help!!!

[theskiingbear]

Tried rebooting it. Nada. Please help someone. I can't call it in as I've no signal 😞

[BandOfBrothers]

Hi


Please could you take a look at this Vodafone Trouble shooting thread.


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

[theskiingbear]

Thanks. I've read that thread and bar waiting 24 hours, which from experience makes no difference, I've done all the things recommended. Still not working this morning and I'm sure at midnight tonight it'll be the same thing. Vodafone please help!

[BandOfBrothers]

Hi

Sorry that's not helped.

The Tech Team may ask for some test information like the ones in this thread https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-stopped-working/m-p/2410433#M714...

How old is the Sure Signal Device as it is covered under warranty for 24 months.

[theskiingbear]

So ive spent 4 hours on and off today on this one. Tech phone support checked settings and referred me back to BT to sort out my port forwarding. I got a script from vodafone but BT are saying they dont get involved in this. SO hepful....

Ive googled what to do, as the vodafone script was poor, and have now added and enabled the port fowards to my BT Home Hub 3. I dont know how to enable them for TCP and UDP? Help.... And how do you assign a static IP address that is related to the MAC address thats on the sure signal. Also internet protocls connection PPPoA - ##~##? I dont work in IT....

Really struggling nhere and getting a little p&ssed off 😞

Any help appreciated

[cineriv]

Hi theskingbear,

Check out my reply in your other thread .........

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-transmitting-a-3G-signal/td-p/49...

Regards

[Landshark2007]

Mine has also stopped working as of some time last night. Power LED steady, second flashing which looks as though it has lost connection to Vodafone - AGAIN! Beyond powering off and on, if there is anything that I have learned with Vodafone is that (a) they never admit a fault and (b) if your SS was working and nothing has changed at your end, nothing in the "Troubleshooting" will make a worthwhile change except you will have wasted time.

UPDATE: After powering it off, waiting 30 seconds and powering it back on, the SS has come back up. According to my systems, there was an "external outage" some time last night, so it is possible that the Vodafone server went up and down in short order.