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MattDMX · ‎31-12-2013

My sure signal has stopped working yet again. Dispite deregistering and reregistering as I did last time which corrected the issue, this time it has not worked, All the correct lights are showing but there is no 3G connection to the registered devices. I've tried serveral resets but no change the SS loads up but does not offer and signal.

Can you investigate/resync and carry out the relivent tests.

Serial of SS: 21196781005

Results of tracert:

C:\Users\Matt>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 7 ms 8 ms 6 ms cpc14-stav15-2-0-gw.aztw.cable.virginm.net [94.174.42.1]
2 12 ms 13 ms 11 ms aztw-core-2b-ae7-720.network.virginmedia.net [80.1.244.225]
3 16 ms 15 ms 14 ms brhm-bb-1c-ae13-0.network.virginmedia.net [80.1.240.177]
4 18 ms 19 ms 43 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
5 22 ms 22 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
6 20 ms 17 ms 20 ms 85.205.116.10
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Retired-James · ‎31-12-2013

Hi MattDMX,

I can see that you’re still on the old firmware, which is causing this issue.

I’ve asked for the update to be pushed out to you now, please leave the unit switched on and connected over the next 24 hours whilst it’s applied.

James

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Sure Signal 1 not working again