Sure Signal (1st Gen) stopped working - how do I order a replacement?

[Twinsplustwo]

I have an original Sure Signal that I paid for years ago. This was the only way we could obtain ANY phone network here so have been with Vodafonr ever since. However, despite following all the troubleshooting guides (and my husband is very tech savvy) it is stuck in an endless re-start cycle. How do I get it replaced please?

[cineriv]

Hi Twinsplustwo,

You don't need a replacement ...... believe it or not this looping effect is almost certainly due an ageing power supply, replace this then you should be fine again.

This is becoming a very common problem with the V1 Sure Signal and should only cost around £5 -10. Probably less on the well known auction site.

More info here .....

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/VSS1-in-constant-loop/td-p/2335822

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-f...

Good luck,

Mike.

[JDuggan]

Really? is this true? because vodafone are usless with help. our v1 powers up but cant connect? ever since a message was sent out saying we've been disconnected for no good reason. vodafone have said this was a mistake. and for two weeks now been unable to reconnect.

believe we're just being forced into spending money on a new box.

[Twinsplustwo]

No, that wasn't the problem. Husband bought a new mains lead home from work and it's not working still. So... do I walk into the store and pick up a new one??!

[JDuggan]

No i dont think so. VodafoneUK posted there was a issue and that its been resolved but it obviously hasn't.

I wont be giving them any more money, they cant deliver the service you pay for anyway thats why we have to get these boxes. Ridiculous!

Will not be renewing contract next time round after being a customer for 20 years.

[Twinsplustwo]

Yes I've been with them at least two decades and it's been an uphill struggle recently. If I don't have a SS box there is no need to stay with them - as all networks are poor here. I might be better off as Vodafone are the WORST for signals in East Anglia and London!

[cineriv]

@ Twinsplustwo,

I'm sorry that my suggestion hasn't worked for you.

Did you try resetting the Sure Signal with the new power supply and is it a 12V supply with a capacity of at least 1.5 Amps?

I'm also sorry to say that you cannot at present just replace your Sure Signal because there are non in stock at VF online or stores and haven't been for some time.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/How-can-I-purchase-a-SureSignal-Box-have-they-be...

Regards, 

Mike.

[Ben_H]

Hi @Twinsplustwo ,

Hi

Hi xxxxxx,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ben

[JDuggan]

Nothing has worked.

Speed test: 8.15mb

Ping: 8ms

IP: 81.157.52.93

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jack>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     2 ms     1 ms  BThomehub.home [192.168.1.254]
  2     8 ms     8 ms     8 ms  217.32.146.75
  3    10 ms     8 ms     8 ms  217.32.146.142
  4    18 ms     9 ms     9 ms  217.32.147.194
  5    19 ms    19 ms    13 ms  217.41.168.13
  6     9 ms     9 ms    10 ms  217.41.168.107
  7    11 ms     9 ms     9 ms  acc1-10GigE-0-2-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.99]
  8     9 ms    16 ms    45 ms  core4-te0-19-0-26.faraday.ukcore.bt.net [109.159
.255.199]
  9    38 ms    25 ms    12 ms  62.6.201.185
 10    15 ms    13 ms    40 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    11 ms    11 ms    11 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Jack>

Serial No. 21196763672

Thanks

[Retired-Sarah]

Hi @JDuggan 

You’re Sure Signal hasn’t had contact with us since you re-registered on the 31 January 2015.

If you’ve got a BT HomeHub 4 or 5, please ensure Smart Set up has been turned off in your router settings.

Please try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Sarah