Vodafone Sure Signal

[milesj]

Hello,

My Sure Signal stopped working yesterday - all I get is steady power light and the other two flash.

I have done the following troubleshooting:-

1) Reset the Broadband router back to default (Its a HomeHub V3)

2) Reset the Sure Signal using the reset button. This is the procedure I used:-

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
• Once all lights display release the reset button.

3) Confirmed the Sure Signal is receiving an IP address via DHCP

4) Generated a traceroute output as follows:-

Johns-MacBook-Pro:~ milesj$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 3.937 ms 0.990 ms 0.977 ms
2 217.32.147.5 (217.32.147.5) 9.394 ms 11.185 ms 8.697 ms
3 217.32.147.30 (217.32.147.30) 10.817 ms 12.661 ms 9.951 ms
4 213.120.177.74 (213.120.177.74) 20.604 ms 11.160 ms 12.579 ms
5 217.41.168.251 (217.41.168.251) 11.842 ms 12.187 ms 12.082 ms
6 217.41.168.109 (217.41.168.109) 11.696 ms 11.624 ms 11.533 ms
7 109.159.249.234 (109.159.249.234) 10.979 ms
acc2-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.218) 12.203 ms
acc2-10gige-0-2-0-7.l-far.21cn-ipp.bt.net (109.159.249.231) 16.689 ms
8 core2-te0-0-0-16.faraday.ukcore.bt.net (109.159.249.131) 21.613 ms
core1-te0-7-0-15.faraday.ukcore.bt.net (109.159.249.165) 18.356 ms
core1-te0-7-0-14.faraday.ukcore.bt.net (109.159.249.163) 14.260 ms
9 213.131.193.26 (213.131.193.26) 18.751 ms 15.460 ms
213.131.193.46 (213.131.193.46) 15.376 ms
10 109.159.254.134 (109.159.254.134) 13.646 ms
peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96) 15.726 ms 16.259 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 24.895 ms 27.389 ms 20.254 ms
12 85.205.116.10 (85.205.116.10) 21.437 ms 22.247 ms 25.066 ms
13 * * *
14 * * *
15 * * *
16 * *

5) Confirmed the router has uPNP enabled as normal.

6) Checked out all the advice in Troubleshooting section

(http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Troubleshooting/td-p/679129)

Please perform a re-sync at your end and if possible tell me the time/date it last connected.

Sure Signal Serial Number is 40110717663

Please advise my next steps in getting this resolved.

Thanks in anticipation

John

[FelixDaHousecat]

Why start a new thread?

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Steady-Power-Light-Only/td-p/679...

have a go at the first post and post on the end of the thread if it's still not connecting 

FDH

[milesj]

Hi FelixDaHousecat,

Not sure of the protocol here but have done all that troubleshooting stuff and need a re-sync ??

John

[milesj]

Update - Still just 2 flashing lights and no service !!!!

John

[tierix]

yeah same here! I have POWER light ON and the other 2 flashing. I did I don't know how many resets and stuff but nothing works!!!!!!

[Lee]

Hi guys,

Thanks for your posts.

We've been informed of an issue that has just been resolved that ties in with your reports of not being able to connect since the 1st May.

We're currently working through a backlog of administration requests and expect the provisioning issues to be resolved as soon as possible.

If you could both post back your serial numbers in the event you're not back online by tomorrow we'll be able to look into individual cases.

Cheers,

Lee

[milesj]

Lee,

Thanks for responding. My SS number is 40110717663

John

[tierix]

mine is 40111904070

[mikebenares]

I have exactly the same problem. Been intermittent since yesterday PM. I have tried all usual things, done tracert to 212.183.131.128 and gets to 85.205.116.10 and no further. Tried from both my Zen and BT ISPs and get same result.

my sure signal is 40113859090

[mikebenares]

Append to previous post. Result of tracert

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\User>tracert 212.183.131.140

Tracing route to 212.183.131.140 over a maximum of 30 hops

  1     *        1 ms     1 ms  192.168.0.1
  2    37 ms    36 ms    37 ms  losubs.subs.dsl2.mbr-roch.zen.net.uk [62.3.82.19
]
  3    47 ms    38 ms   111 ms  ae0-140.cr1.mbr-roch.zen.net.uk [62.3.80.141]
  4    46 ms    44 ms    39 ms  ae2-0.cr1.kp-leeds.zen.net.uk [62.3.80.70]
  5    38 ms    39 ms    43 ms  ge-3-1-0-0.cr2.kp-leeds.zen.net.uk [62.3.80.74]

  6    54 ms    43 ms    43 ms  ge-3-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.78]
  7    44 ms    43 ms    43 ms  ge-2-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.42]
  8    45 ms    47 ms    47 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  9    46 ms    45 ms    46 ms  85.205.116.10
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\User>

[DaveCD]

Hi mikebenares, milesj and tierix

Thank you for the additional information.

I have forced your devices to resync, please can you perform a factory reset and let me know if you are still unable to connect this time tomorrow.

Many Thanks

DaveCD

eForum Team

[bertrum]

Same here. SS2 which had been working fine for a year has now been down for days. Have tried multiple resets and port forwarding the required ports to no avail. Router has been rebooted several times. The connection to it is fine as I have an internet tv attached on the pc side of the SS2 and that works fine. Can someone reset my connection please? Serial is 40110708928 Thanks.

[bertrum]

For some reason I seem to be routing to a Vodafone IP range in Germany after hitting LINX in London. Is this a faulty routing issue on Vodafones side or on my ISP Virgin Media ? :-

C:\Users\Neil Administrator>tracert 212.183.133.178

Tracing route to 212.183.133.178 over a maximum of 30 hops

1 12 ms 13 ms 13 ms cpc4-sotn9-2-0-gw.15-1.cable.virginmedia.com [82.6.250.1]
2 12 ms 10 ms 36 ms sotn-core-1a-ae4-1599.network.virginmedia.net [80.4.225.65]
3 9 ms 11 ms 11 ms sotn-core-1b-ge-100-0.network.virginmedia.net [80.4.225.2]
4 22 ms 14 ms 15 ms glfd-bb-1b-ae3-0.network.virginmedia.net [212.43.163.153]
5 17 ms 14 ms 21 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
6 41 ms 26 ms 15 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
7 21 ms 19 ms 15 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 17 ms 23 ms 19 ms 85.205.116.14
9 * ^C
C:\Users\Neil Administrator>tracert 212.183.133.179

Tracing route to 212.183.133.179 over a maximum of 30 hops

1 14 ms 9 ms 12 ms cpc4-sotn9-2-0-gw.15-1.cable.virginmedia.com [82.6.250.1]
2 10 ms 11 ms 13 ms sotn-core-1b-ae4-1599.network.virginmedia.net [80.4.225.197]
3 47 ms 28 ms 16 ms glfd-bb-1b-ae3-0.network.virginmedia.net [212.43.163.153]
4 13 ms 15 ms 21 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
5 27 ms 20 ms 15 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
6 18 ms 18 ms 31 ms LNDGW2.arcor-ip.net [195.66.224.124]
7 18 ms 18 ms 19 ms 85.205.116.14
8 * * * Request timed out.
9 * * ^C
C:\Users\Neil Administrator>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 22 ms 39 ms 39 ms cpc4-sotn9-2-0-gw.15-1.cable.virginmedia.com [82.6.250.1]
2 21 ms 23 ms 19 ms sotn-core-1b-ae4-1599.network.virginmedia.net [80.4.225.197]
3 18 ms 20 ms 15 ms glfd-bb-1b-ae3-0.network.virginmedia.net [212.43.163.153]
4 20 ms 14 ms 15 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
5 15 ms 15 ms 15 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
6 23 ms 30 ms 49 ms LNDGW2.arcor-ip.net [195.66.224.124]
7 24 ms 30 ms 23 ms 85.205.116.14
8 * ^C

inetnum:        85.205.0.0 - 85.205.255.255
org:            ORG-VDG2-RIPE
netname:        DE-VODAFONE-20050113
descr:          Vodafone Group Services
country:        DE
country:        IE
country:        GB
admin-c:        OPG2-RIPE
tech-c:         OPG2-RIPE
status:         ALLOCATED PA
mnt-by:         RIPE-NCC-HM-MNT
mnt-lower:      MNT-ON
mnt-routes:     MNT-ON
source:         RIPE #Filtered

[bertrum]

For the 1st time in days the SS has now synced up and is working. Interesting to find out if anything was done as nothing done here.

[wolf10000]

Hello

My sure signal has stopped working as well on 5/5/2012 40111328759.  Can someone look into this please

I have done the fctory reset, de-registered, re-registered, and all the other recommended advice.

I just get a red light after the system and phone white light stop flashing.

I have just changed my Broadband and telephone to sky????

[FelixDaHousecat]

have a look at the ts in this thread

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Steady-Power-Light-Only/td-p/679...

FDH

[tierix]

DaveCD,

It still doesn't work!!!! It worked for like a few hours, today, same thing, Power light is on, other 2 are flashing. This is becomming EXTREMELY ANNOYING NOW!!!!!

Since signal is not acceptable in my area, I want a compensation now, it has been too long...

[shorty77]

Spoiler

Hi,

I have an old sure signal that has stopped working in the last 2 hrs, i've re-set it and now just get 2 flashing lights. I'm not a techie person so what else can i do or where can i find out if there is a problem with my area signal.

shorty

[a904lea]

I'll be surprised if you get any joy this side of the Bank Holiday.

[Ash1]

Hi, my sure signal has also stop working over the last week. 40110711195,can someone from the Tech team please look into it. Thanks.