Sure Signal 2 not connecting

[dgjeffrey]

My SureSignal 2 will not connect. It has been like this for days despite a factory reset, router factory reset and a lot of patience! Can someone help me out here please?

Pingtest, Packet loss 0%, jitter 2mS, ping 43mS.

Series No.40112855792.

External IP: 80.229.172.241

Traceroute to 212.168.0.1 seems to stall at 85.205.0.93:

C:\Users\Home>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   <1 ms   <1 ms   <1 ms 192.168.0.1

2   39 ms   38 ms   44 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184

]

3   38 ms   39 ms   39 ms link-a-central10.pcl-gw01.plus.net [212.159.2.16

8]

4   38 ms   39 ms   39 ms xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]

5   39 ms   39 ms   39 ms ae1.ptw-cr01.plus.net [195.166.129.0]

6   47 ms   39 ms   39 ms ldngw1.arcor-ip.net [195.66.224.209]

7   41 ms   41 ms   39 ms 85.205.0.93

8     *       *       *     Request timed out.

This looks like Vodafone to me? WHOIS giving:

inetnum:        85.205.0.0 - 85.205.0.255
netname:        VDF-ON-1
country:        DE
descr:          Vodafone Group Services

[mattfitch]

Hi Jenny

I have now changed back to using the virgin router.

Have setup the router for all port forwarding, including  the additional virgin ports

turned on the ip sec option

made the sure signal have a static ip.

Carried out a tracert which shows it getting to vodaphone germany

have registered the sure signal, and confirmed two numbers.

Have reset the unit a thousand times

and still nothing !!

Can you check to see if my sure signal is talking to your server, and before a reset from your end please

serial 40122428028

Thanks  Matt

[Retired-Ian_]

Hi  @mattfitch 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[mattfitch]

Hi

speed up 5.9, down 108, ping 23ms

ping test, ping 24, jitter 3 grade b*

ip - 81.106.247.166

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Matt> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 9 ms 12 ms 8 ms sotn-core-2a-xe-030-0.network.virginmedia.net [6
2.255.45.49]
4 40 ms 13 ms 15 ms popl-bb-1c-ae14-0.network.virginmedia.net [62.25
3.175.30]
5 * * * Request timed out.
6 * * * Request timed out.
7 16 ms 68 ms 16 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.130]
8 19 ms 21 ms 18 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 20 ms 18 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
10 19 ms 18 ms 17 ms 85.205.0.93
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Matt>

thanks

Matt

[Retired-Laura]

Hi @mattfitch

Please make sure that the IPSEC setting has been selected on the router, if you’re unsure on how to do this, please contact your internet service provider.

If this doesn’t help, please let us know your Vodafone Sure Signal serial number.

Cheers,

Laura

[mattfitch]

Please read previous posts, its turned on. I have had several very competant it friends check all our end and we can not find fault ?

serial 40122428028

Matt 

[Sukhi]

Hi @mattfitch 

Everything looks ok from our end.

Have you recently updated your SIM? If so please remove your number from the Sure Signal.

Perform a hard rest on the phone and then re add the number to the Sure Signal. Finally reset this so that the Sure Signal picks up the SIM card.

Thanks,

Sukhi

[mattfitch]

Hi

No never changed sims, i am been given this suresignal but have never managed to get it to work. I have removed my wifes number but cant remove my own as I am seen in the control panel as owner, unless i de-register it ?

Matt