Sure Signal 2 not working

[neilp14]

My Sure Signal 2 has stopped working. Have tried to reset but no improvement. Router working fine as internet working on the rest of my devices. Restarting router does not help. Where the router cable is plugged in to back of the Sure Signal, the 2 lights are off. I have to repeatedly detach and reinsert the cable to activate the 2 lights briefly, but they then turn off. I have tried using different cables to no avail. I have also tried to plug the cable in to a different port on the router but this does not help. Please help. 

[Retired-Matt_B]

Hi @neilp14,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your below including the following information: 

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[neilp14]

Thanks for that. The troubleshooting guide has not resolved the query.

Speed test:

Ping 22 ms

Download 21.45 Mbps

Upload 4.91 Mbps

Ping test

Line quality B*

Ping 46 ms

Jitter 14 ms

Server: Coventry

ISP: BT (2.5/5)

IP address

IP:  86.166.148.6

IPV6:  ::ffff:56a6:9406

Serial number

40120200528

Thanks!

Neil