Sure Signal 2 not working

[clansman01]

Sure Signal has stopped working for a while and trying to get it going again.

All I've got in the way of lights is a red light and the 'telephone' light flashing quite quickly.

Have reset using button, also powered off with broadband hub, no changes.

[BandOfBrothers]

Hi,

Hello. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

[clansman01]

Not sure what tracert tells you but it doesn't look like it works! Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Kevin>tracert 212.183.133.177 Tracing route to 212.183.133.177 over a maximum of 30 hops 1 1 ms <1 ms 1 ms BThomehub.home [192.168.1.254] 2 393 ms 420 ms 476 ms 217.32.147.100 3 27 ms 28 ms 27 ms 217.32.147.126 4 32 ms 31 ms 32 ms 212.140.206.82 5 33 ms 31 ms 32 ms 213.120.180.169 6 33 ms 31 ms 32 ms 217.41.169.109 7 30 ms 31 ms 31 ms acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1 99] 8 41 ms 39 ms 38 ms core1-te0-1-0-3.ealing.ukcore.bt.net [109.159.25 1.17] 9 39 ms 38 ms 38 ms peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.2 54.96] 10 40 ms 42 ms 70 ms lndgw2.arcor-ip.net [195.66.224.124] 11 39 ms 38 ms 38 ms 85.205.0.93 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

[ChazzD]

@clansman01

Please provide the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

[clansman01]

Hi.

Thansk for reply

Sure Signal been working for well over a year and just suddenly stopped!  Line speed has not degraded recently, its permanently rubbish!

Speedtest result:  0.84mbps download/0.36mbps upload

Pingtest: Ping 39ms, Jitter 1ms

IP: 86.173.248.1

Serial No:  40112817644

[ChazzD]

@clansman01

The low download speeds could certainly be having an effect on your Sure Signal. We'd expect it to be a lot higher than this for the device to be functioning at it's full capacity. You'll need to speak to your Internet service provided with regards to this. 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

It's also worth trying another Ethernet cable so we can rule out the connection as the problem.