Sure Signal 3 - All but "in use" lights solid, poor signal with no 3G

[lardy2001]

Hi,

I am having the above issue with my Sure Signal 3 (plug in type).

I have followed the troubleshoot guide but no scenario listed is the same as mine.

Please help.

Thanks.

Matt Richardson

[BandOfBrothers]

Hello.

May I Welcome you to The UK Vodafone eForum which is a Customer to Customer help and Discussion forum.

Im sure one of the eForum's Tech Team will be able to liaise with you. 

Just to mention the devices are covered by a 24 Month Warranty.

[ChazzD]

@lardy2001

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[lardy2001]

Hi,

Here are the results of the tests:-

Speed test results - Ping 10ms Download 14Mbps Upload 1.15Mbps 

Ping test results - B*, Ping 12ms, Jitter 1ms

External IP address - 2.223.11.46

The results of a traceroute -

C:\Users\Lard>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     5 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    13 ms    13 ms    10 ms  02780b3d.bb.sky.com [2.120.11.61]
  4    12 ms    13 ms    13 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    10 ms     9 ms    10 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 Sure Signal serial number - 40133843116

Many Thanks in advance for you help.

Matt Richardson

[ChazzD]

@lardy2001

From looking at your trace route it seems there's been a problem with the router connecting to us, as you'll see from the timed out point at step 2.

You need to make sure all of the following port numbers and IP addresses are forwarded to your Sure Signal's internal IP address. If you need help in doing this, please contact your Internet service provider. 

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/2

It's also worth trying another Ethernet cable so we can rule out the connection as the problem. 

If you find the problem persists after trying these options, try connecting your Sure Signal in another location such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or the Sure Signal itself.