Sure Signal 3/Business Hub 3 - No Internet Light

[jfosterADDCOMIT]

Hi All,

I have read the forums and am seeing the error where the power light is flashing, the internet light is off and the other 2 lights are solid ON.

We are using a BT business hub 3 with a sure signal 3.

I cannot telnet the vodafone servers which I have found in the forums on the site. The IP addresses starting with 212. 

What do I need to post here to diagnose the problems please as I have run out of ideas of what else to try.

Thanks in advance!

[Sukhi]

Hi @jfosterADDCOMIT

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi