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Vodafone Sure Signal

Sure Signal 3 Consuming 10W and getting hot.

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4: Newbie

I've had a VSS3 for about two weeks and although it's working perfectly, I was concerned that it was getting hot.

 

For something will will be plugged in 24/7, I was concerned about how much electricity it would use, and was reassured by the specs which say 

 

Q. What is the typical Sure Signal box’s power consumption?
A. Sure Signal uses a maximum of 20mW, similar consumption to mobile phones.

 

But 20mW isn't enough to generate the kind of heat this VSS3 is giving out. Using a measuring device for energy consumption, I measured the VSS3 (with nothing using the plug-through facility) and it draws a constant 41mA, which at 240v is 9.84W.  That's nearly 500 times more than spec.

 

Clearly mine is faulty, but thinking about it - is that spec correct? Would 20mW ever be enough to do what it does?

 

 

 

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1 ACCEPTED SOLUTION

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Moderator

Hi abssorb,

 

Thanks for you patience. I've had it confirmed that the power levels are as described for the current Version 3 Sure Signal. 

If you're seeing anything different, please unplug it immediately and we'll have your device in for repair. If it's in warranty and our engineers can't fix your Sure Signal, they will supply a like-for-like replacement. Smiley Happy

Cheers, Ben

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21 REPLIES
Moderator

Hi abssorb,

 

Thanks for posting.

 

Hands up, I'm not an electrician so I can't answer your question about power consumption confidently. I will however get it confirmed with our suppliers to make sure the information is up to date if you think there's a mistake. Smiley Happy

Sure Signal 3 will get warmer than older versions with it being plug through. If you think yours is overheating when nothing else is plugged in, I'd recommend a swap. If you're over your seven day cooling off period, we can arrange a repair


Cheers, Ben

 

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4: Newbie

I would be grateful if you could confirm the specification from Vodafone's perspective.

 

I made a purchase decision based on the information given in the FAQ:

http://devicehelp.vodafone.co.uk/filestore/devices/Vodafone/Sure%20Signal/Sure_Signal_Questions.pdf

Which is where I quoted the Q / A from.

 

The difficulty I anticipate is that if this is a publication error, then we're into the territory of "not as described" re the sale of goods act.  I'd be happy to attempt a swap or repair, but I'm not confident either of these remedies will bring the device into the quoted spec. 

 

For info - The plug-though is not being used and has never been used. 

 

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Moderator

Hi abssorb,

 

Thanks for you patience. I've had it confirmed that the power levels are as described for the current Version 3 Sure Signal. 

If you're seeing anything different, please unplug it immediately and we'll have your device in for repair. If it's in warranty and our engineers can't fix your Sure Signal, they will supply a like-for-like replacement. Smiley Happy

Cheers, Ben

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4: Newbie

I thought I'd give an update.  It took a while for us to return it for attention, but now that we have we promptly received a replacement, which is up and working.

 

The replacement got just as hot as the original, and sure enough, the test equipment showed 9.5w.

I did a bit of digging, and this is by design (alcatel web site).    THis is answering the wrong question.....

 

Q. What is the typical Sure Signal box’s power consumption?
A. Sure Signal uses a maximum of 20mW, similar consumption to mobile phones.

 

Maybe the copy writer mixed up the terms. This is two questions - Fixed it for you....... Smiley Wink

 

Q. What is the typical Sure Signal box’s power consumption?
A. Sure Signal consumes a maximum of 10w.


Q. What is the typical Sure Signal box’s transmission power?
A. Sure Signal transmits a maximum of 20mW, similar output to mobile phones.

 

I thought I would share this as others might also get worried about the amount of heat coming from a claimed 20mW.  I'm much happier that it is running at 10w in line with the Alcatel spec:  PDF Link

 

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11: Established

Thanks for looking into this abssorb.

I've recently started using an SS3 and have been getting concerned at the heat given off.

When our decommisioned mast is replaced I shall be turning the SS3 off and throwing it away because I'm worried that it's a fire hazard.

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4: Newbie

I have had mine for a week and noticed that it was getting hot. I measured mine with a thermometer and it is running at 44.7 deg C. This is hot.

 

I had considered returning it but on reading your posts, I will see if it burns the house down instead.

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Moderator

Hi @skodster

 

We'd love to help. 

 

Please follow the instructions that I've sent you on a private message, to get in touch with us.

 

Thanks, 

 

 

 

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4: Newbie

Hi, I had a SureSignal, the latest version and mine got really hot. I only used it a couple of days a week when working from home and turned it off when I didn't need it. I had lots of conversations with Vodafone about it and they insisted it should be left on. Sometimes when I turned it on, it did take a while to connect and eventually I upgraded the phone and now use WiFiCall but even that has issues but at least I don't have to worry about a hot SureSignal!

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2: Seeker

mine did catch fire; fortunately the electrics tripped and saved the house from burning down

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Moderator

@mrtawny

I'm sorry to hear this. Have we sent you a replacement out?

If not, let us know and we'll send you a message with how to contact our team so we can arrange this. 

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11: Established

If you have had a unit fail whether is it recent or back in 2013 - you are entitled to a free replacement.

 

Please take a look at: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

 

This issue has been known for a long time and regardless of warranty status you should be offered a replacement at no charge. Please take 10 minutes to call Trading Standards via Consumer Direct on 0345 4040506 to report your failure as they are collecting information on failure in order to consider a recall but need to know how many units are being affected.

 

Vodafone should have recalled this device years ago..

 

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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4: Newbie

No you haven't sent a replacement out. For all the many conversations I've had over the last year or more with technical/customer services, never once have I been offered a replacement and each time I mentioned the fact that it was getting hot the reply usually deflected away from a direct answer to that particular issue. I don't want a replacement - I'd rather have a refund! The SureSignal just isn't very good for me at all - I got fed up with having to call technical to try to resolve problems and each time they insinuated that I shouldn't keep turning it off but leaving it on was just too worrying when it gets so hot. People just can't hear me when I call from my mobile with SureSignal - I can hear them fine.. I've now had to upgrade my mobile and use WiFi Call which is a bit better but not a lot.

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4: Newbie

Since i made this thread 3 years ago, my SureSignal has worked faultlessly.

 

It's used every day and left on 24 hours. It stays a constant warm temperature which doesn't concern me because it's consistent with a 10w device.

 

It extends the signal throughout our whole house on both floors. Well worth it in my opinion.

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Moderator

Hi @GillyJay 

I'm sorry to hear the issues you've had with this. 

Please follows the instructions that I've sent to you in a private message and one of the team will be in touch. 

Hi @abssorb

That's great to hear. Thanks for updating the thread and letting us know.  :-) 

Thanks, 

 

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4: Newbie

Thanks but there's no need. I have stopped using SureSignal and rely on WiFi Calling now. The SureSignal was no use. I spent more time talking to Technical than getting on with my work. Got fed up with being told not to turn it off and felt uncomfortable leaving it on all the time, particularly when I wasn't here. Wish I'd never spent the money on it.

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Moderator

@GillyJay

If you change your mind, please follow the instructions Amanda sent you by private message so our team can get in touch and send you a replacement. 

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11: Established

@GillyJay

 

Obtain your FREE replacement and then decide whether to keep it or stick it on fleaBay to get your money back.

 

Don't reject the opportunity of a replacement unit.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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4: Newbie
Thanks Gsmsecure! Good advice!
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4: Newbie

I can't believe it!  My suresignal has died.  Completely dead with no lights.

 

I only came back to my thread as I kept getting email notifications, and decide to give an update.  Today it failed. What rotten luck!

 

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