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dmlox · ‎20-12-2013

On 19th. Dec. I had to shut-down my b/band system and S.Sigv3 as well in order to re-locate al the kit and cabling in the same room but in a neat and tidy way. This took about one-and-a-half hours. At about 13.30hr. I powered it all up again. B/band worked perfectly immediately, and still does. The S.Sigv3 still will not connect more than 27 hours later and after many 'presses' of the re-set button.

If this rerquires a 're-sync' please do it.

I ran through the routine of 'tracert' and speed check and see no difference, exceeding 5% of indicated value, from that which I recorded and sent to you on 20th October.

The suggestion that a connection will take 10 mins to one hour, as given in the 'Quick Set Up Guide' 65-020-032302B, supplied with the device, seems a little hollow.

DLox

Retired-Andy · ‎20-12-2013

Hi dmlox,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

dmlox · ‎20-12-2013

Andrew,

Data as requested

Data to Vodafone Friday 20th December 2013

Microsoft Windows XP [Version 5.1.2600]

Connection cabling:

Internet incoming to Sure Sig.

Sure Sig. to router

Router to computer and WiFi

Computer internet access is normal

Router: EnGenius ESR1221N2 S/No. 133244962

Vodafone SureSignal S/No. 40132605193

Tests Monday 20 December 2013; 17·30hr

Speed test okla: up = 6·75Mbps; down = 1·8Mbps Ping = 53mSec

Ping = 150msec. Jitter = 80mSec; server Milton Keynes 150 mile. Rated D*, MOS 3.43; NYNET 3·8/5

External IP = 37.72.114.67

IPV6 = ::ffff:2548:7243

C:\Documents and Settings\David Loxley>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.10

2 41 ms 12 ms 12 ms 37.72.114.1

3 20 ms 25 ms 27 ms 31.25.4.209

4 38 ms 63 ms 46 ms 100.80.194.193

5 32 ms 44 ms 61 ms nodns.phoenix.co.uk [195.200.132.187]

6 75 ms 42 ms 23 ms nodns.phoenix.co.uk [195.200.132.189]

7 19 ms 26 ms 23 ms v862.wf-ih-cs-01.phoenix.co.uk [212.102.206.45]

8 18 ms 28 ms 53 ms ge00.wf-sd-tr-01.phoenix.co.uk [195.200.158.222]

9 35 ms 33 ms 44 ms ge02.e-10-tr-01.phoenix.co.uk [212.102.192.226]

10 27 ms 19 ms 22 ms xe-8-1-0-1100.edge6.London1.Level3.net [212.113.9.137]

11 42 ms 31 ms 35 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]

12 53 ms 33 ms 101 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1]

13 42 ms 50 ms 45 ms 195.50.122.66

14 212 ms 124 ms 98 ms 85.205.116.2

15 * * * Request timed out.

(16 to 29 inclusive)

30 * * * Request timed out.

Trace complete.

Retired-Andy · ‎20-12-2013

Hi dmlox,

Your speed test, traceroute and ping test are fine.

Your IP address is on our whitelist, so no problems there either.

To make sure your Sure Signal is as up to date as possible, I’ve just resynced it for you.

So that the resync completes, can you do a factory reset for me:-

Find the button on the base of the unit next to the Ethernet ports
Press and hold the button for approximately 30 seconds
Once the lights come back on, release the button
The Sure Signal will come online in around one hour

Let me know how you go on.

Thanks,

Andrew

dmlox · ‎21-12-2013

Hello Andrew,

Did the re-set on the 20th. at about 8.00pm.

It is now 21st at 10.16am. and S.Sigv3 is still trying (very) to connect.

This after three re-sets

After time it falls into a fault mode:-

Power -- flashing

I'net -- steady orange

Service -- OFF

Users -- steady orange

10.21am

I have just seen it fall into another fault state

Power -- flashing

I'net -- OFF

Service -- steady orange

Users -- steady orange

This lasted a few seconds then reverted to 'trying to connect' -- very strange

I also notice that the 'name' used by V'fone for my S.Sigv3 is pwvss2012 but I have it as pwvss1013

this might be a good reason for the confusion in trying to connect?

All the best

DLox

Retired-Simon · ‎22-12-2013

Hi dmlox

We also have it as pwvss2012.

Where have you got it showing as pwvss1013? The name shouldn’t make a difference but if there’s an incorrect serial number attached to it or something else a miss, we’ll need to check it out.

Thanks

Simon

dmlox · ‎23-12-2013

Good Morning Simon,

Thanks for helping to sort out a "######-up-on-the-administrative-front" (on a bit of paper)

pwvss1013 is a genuine number for use by my router = 'tick'

However despite a severe warning to the S.Sigv3 of experiencing its bowels being reconfigured by a foresters felling axe it still, Monday 23 Dec refuses, to connect.

HEELLLLLLP!!!!

Having read of the potential of r.f.i. in other posts I am now going to relocate my router further away from the S.Sigv3

Regards

DLox.

Retired-Dave · ‎23-12-2013

Hi dmlox,

It's strange. The Sure Signal did connect last night at around midnight.

I've had another look at the traceroute and step 14 does concern me a little. The Sure Signal can time out if steps take longer than 200ms. That one is quite high and dipping over the maximum occasionally.

Can you run another traceroute for me so we can see if it was just a temporary thing?

Also, I'd take a look at the ports and IPs to check for anything not set up automatically.

Ports to be opened for forwarding on the router

8
50
53
67
68
123
500
1723
4500
33434 - 33445

IP ranges to be allowed on the router & firewall

212.183.133.177-179
212.183.133.181-182
212.183.131.128-191

Dave

dmlox · ‎23-12-2013

Hello Dave,

Here is the trace route:

Microsoft Windows XP [Version 5.1.2600]

C:\Documents and Settings\David Loxley>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.10

2 107 ms 65 ms 67 ms 37.72.114.1

3 63 ms 82 ms 18 ms 31.25.4.209

4 21 ms 53 ms 72 ms 100.80.194.193

5 223 ms 76 ms 107 ms nodns.phoenix.co.uk [195.200.132.187]

6 83 ms 96 ms 318 ms nodns.phoenix.co.uk [195.200.132.189]

7 80 ms 52 ms 70 ms v862.wf-ih-cs-01.phoenix.co.uk [212.102.206.45]

8 264 ms 45 ms 55 ms ge00.wf-sd-tr-01.phoenix.co.uk [195.200.158.222]

9 102 ms 68 ms 90 ms ge02.e-10-tr-01.phoenix.co.uk [212.102.192.226]

10 93 ms 63 ms 57 ms 212.113.9.137

11 111 ms 45 ms 67 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]

12 293 ms 47 ms 61 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1]

13 57 ms 77 ms 54 ms 195.50.122.66

14 101 ms 106 ms 39 ms 85.205.116.2

15 * * * Request timed out.

(16 to 29 inclusive)

30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\David Loxley>

Looks like '5' '8' and '12' are screwing up the Vodafone system?

During the previous 10 mins other addresses exceeded 200msec

I'll struggle with the ports and IP addresses

But the S.Sigv3 has worked perfectly well since it first registered.

Ben_H · ‎23-12-2013

Hi dmlox,

Have you noticed your speeds for your internet connection being a little slower since you reset everything on 19 December? I only ask as for Sure Signal 3 you'll need a minimum of 4.13Mbps down and 0.37 up.

Reading through your results here I'm not sure if they've been posted the right way round as typically the download speed should be faster than your upload speed. When running a speedtest if you don't meet the minimum requirements, the only ones who can look at your speed options would be your ISP.

Let me know if it was just a typo.

Cheers, Ben

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