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Solution

Sure Signal 3 Not connecting

JanATG
2: Seeker
2: Seeker

Hi

My Sure Signal 3 has been working well for some time, however following a series of power cuts, we live out in the country, it is now not connecting to Vodafone. The red bar light flashes and the 2nd and 3rd lights come on as amber. I've changed the ethernet cable and tried a different socket in the router with no change.

The information you have asked for is

Ping 43ms

Download speed 1.96

Upload speed 0.60

my IP is 81.157.32.29

Serial no is 40133863049

Tracert

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    25 ms    24 ms    25 ms  213.120.155.229
  3    25 ms    24 ms    27 ms  213.120.155.142
  4    26 ms    26 ms    26 ms  212.140.235.90
  5    28 ms    26 ms    26 ms  31.55.164.205
  6    26 ms    26 ms    27 ms  31.55.164.109
  7    26 ms    27 ms    26 ms  acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
  8    32 ms    31 ms    31 ms  core2-te0-15-0-17.ealing.ukcore.bt.net [109.159.
248.164]
  9    31 ms    32 ms    31 ms  peer1-xe3-1-0.redbus.ukcore.bt.net [62.6.200.195
]
 10    35 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
 11    36 ms    35 ms    37 ms  85.205.0.34
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Jan>

I hope you can help

Regards

Jan

1 REPLY 1

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi Jan,

 

Thanks for providing this.

 

I can see that the last contact to our server was yesterday at 17:40.

 

I've arranged for a resync for you.

 

To make sure it completes, can you do a factory reset for me:-

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

Let me know how you get on.

 

Thanks

 

Ian