Sure Signal 3 - Suddenly stopped working

[duncanpenny]

Hi, my Sure Signal 3 stopped working about a week ago and I have been unable to fix it following the trouble shooting guide after a number of resets. The power light is flashing, the in service light is solid orange and the internet and in use lights are off. The Sure Signal has a working connection to the router. Any suggestions? Thanks, Duncan

[sweet_lfa]

I have tried a different ethernet cable and get the same fault 😞

[Sukhi]

Hi @duncanpenny

That's not a UK registered IP address.You'll need to contact your Internet service provider to get this changed, as long as they're registered to the UK.

@sweet_lfa - The next step would be a repair.

Thanks,

Sukhi

[sweet_lfa]

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@Sukhi wrote:

Hi @duncanpenny

That's not a UK registered IP address.You'll need to contact your Internet service provider to get this changed, as long as they're registered to the UK.

@sweet_lfa - The next step would be a repair.

Thanks,

Sukhi

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Can I ask how much this is likely to cost?  I don't want to be stung for a huge bill 😕

[Mark]

@sweet_lfa

If your Sure Signal is still under warranty the repair wouldn't cost you anything.

If the device is outside the 12 warranty this would depend on the fault.