Sure Signal 3 - Suddenly stopped working

[duncanpenny]

Hi, my Sure Signal 3 stopped working about a week ago and I have been unable to fix it following the trouble shooting guide after a number of resets. The power light is flashing, the in service light is solid orange and the internet and in use lights are off. The Sure Signal has a working connection to the router. Any suggestions? Thanks, Duncan

[Retired-Sarah]

Hi @duncanpenny

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[duncanpenny]

Hi Sarah, the Sure Signal 3 is still not working. Here are the test results:

Speed test

 http://www.speedtest.net/my-result/4378696603

Ping test

http://www.pingtest.net/result/123643739.png

IP adress: 165.120.11.17

IPV6:  ::ffff:a578:b11

The traceroute result is:

Duncans-Air:~ DuncanPenny$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  api (192.168.1.254)  2.842 ms  1.682 ms  1.634 ms
 2  * * *
 3  * * 31.55.187.129 (31.55.187.129)  17.904 ms
 4  31.55.187.152 (31.55.187.152)  17.111 ms  17.076 ms  17.693 ms
 5  195.99.127.166 (195.99.127.166)  16.916 ms
    195.99.127.164 (195.99.127.164)  16.990 ms
    195.99.127.170 (195.99.127.170)  16.695 ms
 6  195.99.127.10 (195.99.127.10)  17.214 ms  17.102 ms
    195.99.127.3 (195.99.127.3)  17.248 ms
 7  lndgw2.arcor-ip.net (195.66.224.124)  21.660 ms
    195.99.127.3 (195.99.127.3)  17.260 ms
    lndgw2.arcor-ip.net (195.66.224.124)  19.321 ms
 8  85.205.0.93 (85.205.0.93)  18.629 ms  18.616 ms  18.160 ms
 9  * * 85.205.0.93 (85.205.0.93)  19.472 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Any further assistance would be much appreciated.

Kind regards

Duncan

[Retired-Jamian]

Hi @duncanpenny

Please provide the Sure Signal serial number, and we can help further.

Thanks,

Jamian

[duncanpenny]

Hi Jamian,

Serial number: 40124132529

Thanks

Duncan

[sweet_lfa]

I am having the exact same problem with my Sure Signal 3.  Hasn't worked for two days.

[duncanpenny]

Yes - it's very frustrating - I have tried everything.

[Ben_H]

Hi folks,

@duncanpenny - Your external IP address isn't showing as registered in the UK. Who is your ISP? It looks like this is what's causing the issue.

@sweet_lfa - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks
Ben

[duncanpenny]

Thanks Ben, my ISP provider is BT so that sounds strange. Should I contact them or do you want to double check the IP address?

Kind regards

Duncan

[duncanpenny]

Ben, further to my note above I searched on the web for the same problem on the BT forum. I was able to go to a web link and confirm that my IP address is on the "RIPE" list.

Kind regards

Duncan