03-02-2016 02:46 PM
Can someone please confirm the warranty period on the SS3?
I purchased the unit in March 2014 and it is now dead. Lights not coming on when plugged in. Very disapointing to have this fail with 2 years of purchase.
03-02-2016 02:52 PM - edited 03-02-2016 02:53 PM
Please take a look through these Sure Signal Trouble Shooting threads :
as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.
03-02-2016 03:07 PM
Thnanks - the guy at the Vodafone shop in Putney was adement it was only 12 months and refused to serve me. How do I get around this?
I have looked at th troubleshooting guide and cannot see anything relating to no lights coming on at all.
03-02-2016 03:12 PM - edited 03-02-2016 03:14 PM
09-03-2017 10:14 AM - edited 09-03-2017 10:15 AM
Warranty period is irrelevant if your SS3 has no lights on. There is a known common fault with these devices and currently they have an agreement with Trading Standards to replace ANY showing signs of burn out, rattling or simply no lights on them.
IMMEDIATELY REMOVE THIS DEVICE FROM THE SOCKET:
- IT IS DANGEROUS
- NO ATTEMPT TO REPAIR SHOULD BE CARRIED OUT!
- DO NOT RUN ANY TESTS - even if advised by Vodafone
Your SureSignal has failed, go to the thread below for the full sad sorry saga of this device and how to claim your new free replacement.
It is an issue that Vodafone have been aware of for over three years and more so in the last 9 months since I got Trading Standards involved who are currently seeking to prove a design fault to force a full recall of all older versions.
Ensure you report your failed unit to Trading Standards at the address below.
You are now entitled to a FREE replacement, regardless of warranty status without any suggestion of:
Please see Page1 of the link I put earlier as to Vodafone CEO's agreement with Trading Standards in regards to both in and out of warranty replacement.
Any problems, go to the end of my posting and let us know there as my thread is actively monitored by 'knowledgeable' Tech Team Member's.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
09-03-2017 01:35 PM
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