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Sure Signal 3 has not been working work 3-4 days

tariqmc
2: Seeker
2: Seeker

Hi My Sure Signal 3 has been 5% reliable over the past 3-4 days. I have hard reset it twice. Sometimes it takes it overnight to connect back to vodafone. My iphone very rearly gets any bars from it.

 

Serial Number is: 42152479806

 

We manage it through my partners vodafone account as I have a corporate vodafone mobile

thanks

16 REPLIES 16

tariqmc
2: Seeker
2: Seeker

I have followed all your troubleshooting steps using the links repeatedly posted on the forums. Nothing is working.

 

I am missing so many important phone calls. I use this for work.

Rahim
Moderator (Retired)
Moderator (Retired)

@tariqmc Can you take a look at our Sure Signal Troubleshooting thread once more, and then post back your results?

 

Once we've got your results, we'll be able to investigate further from our end.

I called support when you asked. They expalined that there was a national issue, So I waited another 3-4 days.

 

Then I removed all the numbers from SureSignal and deregstered it. I pressed hard reset for 30 secs and powered it off at the mains. Then still holding hard reset for another 30 seconds I powered it back up. 

 

I registered it and then added my phone numbers back. It worked for 1-2 days and then stopped working. The red Light is on. The Next two other lights are on - both Solid. 

 

What do you see on your end?

 

I've basically had little or no service for almost 3 weeks now.

Ping results

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 1 ms 1 ms routerlogin.net [192.168.0.1]
2 10 ms 9 ms 9 ms 10.240.88.1
3 9 ms 9 ms 9 ms bmly-core-2b-xe-102-0.network.virginmedia.net [2
13.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 18 ms 11 ms 11 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 10 ms 15 ms 11 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 10 ms 11 ms 11 ms 213.46.174.130
9 10 ms 9 ms 12 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

 

Rahim
Moderator (Retired)
Moderator (Retired)

@tariqmc I've resynced your Sure Signal to help resolve your issue. 

 

Please allow up to 6 hours before the device starts working again. 

 

If you're still having trouble after this, please let us know.

Hi

Sorry it is still not working
Red Light is on. Next two lights are solid on.

Results of Tracert below. I am with Virgin Media. There are time outs all over the place which leads me to believe that there is a network issue.

 

Summary of Ping results.
212.183.133.177 - 4 ping requests time out
212.183.133.178 - 4 ping requests time out
212.183.133.179 - 4 ping requests time out
212.183.133.181 - 4 ping requests time out
212.183.133.182 - Ping replies received.
212.183.131.128/2 - 4 ping requests time out


Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 95 ms 135 ms routerlogin.net [192.168.0.1]
2 54 ms 505 ms 375 ms 10.240.88.1
3 96 ms 71 ms 32 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 83 ms 101 ms 101 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 123 ms 101 ms 104 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 226 ms 48 ms 153 ms 213.46.174.130
9 76 ms 101 ms 44 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.

Tracing route to 212.183.131.128 over a maximum of 30 hops

1 * 91 ms 198 ms routerlogin.net [192.168.0.1]
2 21 ms 95 ms 100 ms 10.240.88.1
3 24 ms 156 ms 46 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 * 53 ms 85 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 122 ms 106 ms 198 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 121 ms 72 ms 125 ms 213.46.174.130
9 254 ms 105 ms 97 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
11 * * * Request timed out.

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 * 46 ms 96 ms routerlogin.net [192.168.0.1]
2 50 ms 170 ms 205 ms 10.240.88.1
3 76 ms 50 ms 101 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 304 ms 101 ms 101 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 225 ms 102 ms 101 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 221 ms 31 ms 171 ms 213.46.174.130
9 38 ms 52 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.


Tracing route to 212.183.133.178 over a maximum of 30 hops

1 * 107 ms 101 ms routerlogin.net [192.168.0.1]
2 124 ms 101 ms 101 ms 10.240.88.1
3 25 ms 206 ms 201 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 177 ms 101 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 118 ms 101 ms 101 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 218 ms 306 ms 306 ms 84.116.135.42
9 57 ms 208 ms 96 ms 213.46.174.130
10 122 ms 101 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.

Tracing route to initial-ipsecrouter.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:

1 * 55 ms 203 ms routerlogin.net [192.168.0.1]
2 122 ms 95 ms 107 ms 10.240.88.1
3 24 ms 101 ms 101 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 126 ms 100 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 123 ms 101 ms 203 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 52 ms 101 ms 101 ms 84.116.135.46
9 57 ms 101 ms 101 ms 213.46.174.130
10 41 ms 87 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Tracing route to 212.183.133.182 over a maximum of 30 hops

1 * 351 ms 1 ms routerlogin.net [192.168.0.1]
2 154 ms 100 ms 101 ms 10.240.88.1
3 26 ms 102 ms 100 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 45 ms 101 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 121 ms 157 ms 45 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 * 21 ms 48 ms 84.116.135.42
9 74 ms 118 ms 81 ms 213.46.174.130
10 104 ms 101 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 81 ms 54 ms 144 ms 212.183.133.182

 

Sukhi
Moderator (Retired)
Moderator (Retired)

@tariqmcOur Tech team have remotely completed a full factory reset of your Sure Signal.

 

You will see a solid red and a white flashing light over the next couple of hours.

 

Please leave the box for 6 hours before restarting your phones, by tuning them off and back on again. 

Hi

 

It worked for 2 days after you reset it. Since then, it only works for a few hours a day. For the past few days it has not worked at all. 

 

The tracert shows we can't reach you from Virgin Media.

 

Do you have a national problem here?

Please can you tell me what is being done about it?

 

Is this problem affecting iphone users only? I have tried leaving them in 3G mode only.

 

This is getting very frustrating now. I pretty sure this has been going on for over a month now.

 

results of Ping:

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 2 ms 1 ms routerlogin.net [192.168.0.1]
2 16 ms 18 ms 16 ms 10.240.88.1
3 14 ms 17 ms 19 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 * 19 ms 18 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 19 ms 16 ms 18 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 17 ms 14 ms 17 ms 213.46.174.130
9 * 20 ms 19 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Hi

I am wondering if there is a bigger issue. I have logged an almost identical problem to yourself. Hard reset lots of timesm if you login onto My Vodafone it looks OK and all number associated OK. Lights all OK. I have followed all the troubleshooting and still down. Not acceptible as we get 0 bars without the box (4-5 with)

There does appear to be lots of people logging issues.

Ours was previously OK for months, had to do a hard reset twice, but on both occasions this fixed it within 2 hours.

Have not changed Boradband or router - they are both OK

I will monitor your resolution and feedback.

Good Luck

Steve