Sure Signal 3 no In use light

[TJAWALES]

I installed a V3 Sure Signal yesterday. Red power light, white Internet and white In service lights all solid but I have no In use light illuminated.

DL: 1.93 UL: 0.34

Ping: 68 Jitter: 3

IP: 81.158.39.230

IPV6: ::ffff:519e:27e6

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Wayne

[TJAWALES]

There is no description of my problem on those pages:  Red light = solid on. Internet light = solid white. In service light = solid white. In use light = off.

DL: 1.93 UL: 0.34

Ping: 68 Jitter: 3

IP: 81.158.39.230

IPV6: ::ffff:519e:27e6

[Gemma]

Hi TJAWALES,

The upload speed is on a minimum of what’s required.

Please could you post a copy of your Traceroute? 

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks,

Gemma

[TJAWALES]

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  4.684 ms  1.723 ms  1.647 ms

 2  213.123.108.250 (213.123.108.250)  27.965 ms  28.060 ms  28.065 ms

 3  217.41.165.193 (217.41.165.193)  27.355 ms  33.170 ms  27.723 ms

 4  213.1.69.230 (213.1.69.230)  28.664 ms  31.006 ms  32.878 ms

 5  31.55.165.207 (31.55.165.207)  28.003 ms  30.028 ms  28.210 ms

 6  31.55.165.109 (31.55.165.109)  29.119 ms  28.237 ms  28.876 ms

 7  acc2-xe-4-1-3.mr.21cn-ipp.bt.net (109.159.250.242)  28.022 ms

    acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228)  29.107 ms

    109.159.250.190 (109.159.250.190)  27.124 ms

 8  core1-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.174)  40.707 ms

    core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139)  39.829 ms

    core2-te0-12-0-4.ealing.ukcore.bt.net (109.159.250.135)  38.211 ms

 9  peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124)  35.426 ms

    peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112)  37.031 ms  36.874 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  39.102 ms  40.052 ms  39.982 ms

11  85.205.116.10 (85.205.116.10)  38.192 ms  37.356 ms  36.758 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

31  * * *

32  * * *

33  * * *

34  * * *

35  * * *

36  * * *

37  * * *

38  * * *

39  * * *

40  * * *

41  * * *

42  * * *

43  * * *

44  * * *

45  * * *

46  * * *

47  * * *

48  * * *

49  * * *

50  * * *

51  * * *

52  * * *

53  * * *

54  * * *

55  * * *

56  * * *

57  * * *

58  * * *

59  * * *

60  * * *

61  * * *

62  * * *

63  * * *

64  * * *

[DaveCD]

Hi TJAWALES

The traceroute is fine, it's hitting our servers.

Please can you post your serial number and I'll take a look at it from this end.

DaveCD

[TJAWALES]

Hi,

Serial is 40133836623

B046FCA0A92B

Thanks

[Gemma]

Hi TJAWALES,

I can see that your Sure Signal made a connection to the network last night at 08:09pm.

Is everything ok now?

If not please can you describe what’s happening?

Thanks,

Gemma

[TJAWALES]

It's still the same as it's always been.  Red light and two white lights.  No service for any mobiles.

[TJAWALES]

... something I have noticed though... my phone is showing the option to make emergency calls and I know for sure that there are no other network signals where we live...