Sure Signal - 4 Handsets Registered, 1 Handset Fails

[Stixy]

I have a Sure Signal v2 at my parents house with 4 phones (Vodafone), registered, 3 phone connect ok with full signal strength, but one phone fails to get full signal. I have deregistered/registered the phone in question, also carried out a hard reset of the sure signal, but this has made no difference at all. What else can be done? I can confirm that the phone has connected to the sure signal in the past.

[Sukhi]

Hi Stixy

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Stixy]

Serial Number - 40112003039

External IP Address - 94.11.101.168

Ping Test Results

Speed Test Results

Traceart Results - 

stixys-macbook:~ Stixy_Macbook$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter.home (192.168.0.1)  3.135 ms  1.625 ms  0.978 ms

 2  027fef79.bb.sky.com (2.127.239.121)  29.252 ms  29.398 ms  27.624 ms

 3  5adfcf5e.bb.sky.com (90.223.207.94)  75.279 ms  74.525 ms  77.085 ms

 4  5adfcf02.bb.sky.com (90.223.207.2)  81.873 ms  82.475 ms  82.639 ms

 5  5adfcf02.bb.sky.com (90.223.207.2)  84.525 ms  81.861 ms  82.009 ms

 6  ae99.edge3.london2.level3.net (212.187.201.57)  88.151 ms  88.432 ms  89.598 ms

 7  ae-0-11.edge4.london2.level3.net (4.69.200.126)  88.904 ms  109.420 ms *

 8  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  88.634 ms  91.687 ms  92.911 ms

 9  * * ae-42-42.ebr1.london1.level3.net (4.69.167.22)  1539.426 ms

10  ae-59-114.csw1.london1.level3.net (4.69.153.126)  987.597 ms *

    ae-58-113.csw1.london1.level3.net (4.69.153.122)  1450.045 ms

11  ae-120-3506.edge4.london1.level3.net (4.69.166.5)  1131.497 ms  1307.458 ms *

12  * 195.50.122.66 (195.50.122.66)  1671.077 ms  1573.407 ms

13  85.205.116.6 (85.205.116.6)  1331.487 ms  1434.044 ms  1023.172 ms

14  * * *

15  * * *

16  * * *

[Ben_H]

Hi Stixy,

Thanks for posting your results. Looking at your speedtest, you don't currently have the minimum speeds required for Sure Signal to run correctly. You'll need at least 4.13Mbps download and 0.37Mbps upload moving forward so I'd speak to the ISP about increasing the current speed.

Cheers, Ben

[Stixy]

---

@Ben_H wrote:

Hi Stixy,

Thanks for posting your results. Looking at your speedtest, you don't currently have the minimum speeds required for Sure Signal to run correctly. You'll need at least 4.13Mbps download and 0.37Mbps upload moving forward so I'd speak to the ISP about increasing the current speed.

Cheers, Ben

---

If it was that simple Ben, my parents are using Sky's Connect service and at peak times Sky throttle back the bandwidth. So that will be a No. But what I cannot get my head around , is that a couple of months ago all 4 phones registered, had full signal strength. 

[Anonymous]

 Hi Stixy, Your speeds are not the best but if all has worked previously then it should still work. Can i ask what make/model phone is stuggling to connect ?

[Stixy]

---

@cphilpot wrote:

 Hi Stixy, Your speeds are not the best but if all has worked previously then it should still work. Can i ask what make/model phone is stuggling to connect ?

---

Hi cphilpot, it's a iPhone 3GS that cannot connect.

[Anonymous]

Have you tried a network settings reset then a soft reset on your device, this usually solves the issue on iPhone not being able to connect.

[Stixy]

Worth a try, I'll will let you know later.

[Ben_H]

Hi Stixy,

Sky may still be able to let you (or your parents) know if your speeds have decreased in the time it's taken for these things to happen. Posting another speedtest result here during a time out would be handy to see if it doesn’t drop below the minimum at peak times too. 

Let us know when you've had a chance to test cphilpot's advice above too.

Cheers, Ben