Sure Signal Activation

[dbsb]

I am trying to activation Sure Signal without success!

I use a BT Hub 5. Broadband Infinity

Have contacted Vodafone Support 4 times without resolution.

Registered the Sure Signal. This is still pending activation after 2 days.

Vodafone Support have tried to activate and I am now told to wait another 12 hours for activation to complete.

Altered the port clamping as previous posting.

Any further ideas please?

[BandOfBrothers]

Hi @dbsb

If you've been through the self help activation / troubleshooting tips then you may have to adhere to what Customer service are officially advising. 

[dbsb]

OK, but this is a very frustrating process

[Rahim]

@dbsb Please can you let us know if your Sure Signal is working now? 

[dbsb]

No...still not working

[dbsb]

Still haven't got the sure signal working.....despite assurances from Vodafone!

Even tried to de-register and re-register but all I see is the following message

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013

* Required fields

After almost 4 days I am considering taking the sure signal back to Vodafone for a refund

Can anyone help me with this please...

[Retired-EricChe]

@dbsb

Sorry to hear you're Sure Signal is still having trouble connecting. So that we can take a look at this, please let us know the following details;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[dbsb]

 @EricChester

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    19 ms     2 ms     2 ms  [192.168.0.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    10 ms     7 ms     6 ms  172.17.4.141
  5    14 ms    13 ms    12 ms  172.17.10.198
  6    13 ms    13 ms    12 ms  be2.psb-ir01.plus.net [195.166.129.180]
  7    13 ms    13 ms    13 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
  8    14 ms    12 ms    11 ms  62.172.103.23
  9    14 ms    12 ms    12 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
 10    15 ms    17 ms    16 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

19ms

31.85 download

14.5 upload

ip 51.9.135.162

ping 26ms

[Retired-EricChe]

Thanks for the information, @dbsb

Please could you also let us know the serial number of your Sure Signal?

[dbsb]

Hello Ericchester, Serial number is 42160537751