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Sure Signal Booster died, tripping my electric

choccy278
2: Seeker
2: Seeker

My Sure Signal Booster died yesterday (can't say when as i was at work all day) Only realised this when i got home from work to find that i had no electric. It has somehow managed to trip the main fuse board and switch fuse. Not sure how long i was without electric. In the process it also took out a 4 way extension. There is no physical damage that i can see to the booster but can hear things rattling about inside.

 

Looking at other forum messages i am quite lucky in some respects that it did not cause much damage (or spark a fire!!!)

 

Had a live chat message with someone at Vodafone last night and was promised that even though it was out of warranty as it had cause a minor bit of damage i could get it replaced and to speak to Sure Signal team (via live chat today). This was done at lunchtime only to be advised that i was misguided last night and that it would not be replaced.

 

After the long chat i quoted somewhere about consumer law and amazingly my chat instantly ended!!!! NOT GOOD CUSTOMER SERVICE. I work on a Service Desk and if did that i would get a severe telling off.

 

I have kept both live chat scripts so that i can refer back to them when necessary.

 

I refuse to pay 70quid to get it replaced. I would expect it to last longer than the 2 yrs and 5mths. If the signal is poor in certain areas, surely they should give a decent deal on these boosters and offer them to all vodafone customers. What about a deal for the vodafone users who have been with the network for years and years (ie valued customer!!!)

6 REPLIES 6

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

You are not alone with this issue. 

 

Do not try to plug it back in. 

 

Please Speak with customer services on 191 and impress upon them that this is a known issue ,and needs to be replaced. 

 

There is also an online form in Vodafone Code of Practice

 

Vodafone Staff monitor posts here so I'm sure one will be sling to engage with you if necessary. 

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Rahim
Moderator (Retired)
Moderator (Retired)

@choccy278 I've sent you a private message with details on how to get in touch.

 

 

After replying to the Vodafone Tech Team's message via private message i heard nothing for a day or so before they tried calling me on Saturday afternoon. As i could not get to my phone quick enough they apparently left a voicemail. There was a voicemail but it was completely blank. About 10mins after the phone call i did get an email, of which i replied almost straight away. As of yet have heard nothing else. Sent another reply to that email earlier this afternoon

Rahim
Moderator (Retired)
Moderator (Retired)

@choccy278 I can see we've replied to your last email on 3 January 2017. 

If you need any further help, please reply to our email. 

Has this been resolved and have you had a FREE replacement?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

gsmsecure
12: Established
12: Established
Choccy

See my thread on this issue at

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

Page 1 explains how to obtain a free replacement to you burnt out unit. Also ensure you contact Trading Standards and the BBC Watchdog programme.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)