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Sure Signal - Call Failed; error when making Outbound calls

SPW999
4: Newbie

Hi There.

I have had VSS for a number of years, with little or no problems until yesterday.

 

When attempting to make calls from either of the 2 mobile phones registered, I now get a "Call Failed" error.

Incoming calls - OK - Texts incoming and outgoing - OK - Mobile Internet - OK - Emails Incoming and Outgoing - OK

 

In Line with your instructions I have tried a reset on the VSS - Still get "Call Failed" error.

 

PING TEST -  Ping 39ms    Jitter 2ms

 

SPEED TEST - Download - 6.53Mb/s    Upload - 0.38Mb/s   Ping - 50ms

Grade D   (Slower than 75% of GB)

 

IP ADDRESS - 81.153.103.78 - British Telecommunications

 

VSS SERIAL Number  -  21223457355

 

VSS TRACEROUTE -

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sean White>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 80 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 24 ms 24 ms 25 ms 217.47.206.58
3 23 ms 24 ms 24 ms 217.47.206.161
4 30 ms 31 ms 32 ms 213.1.69.122
5 31 ms 30 ms 31 ms 217.41.169.231
6 32 ms 31 ms 31 ms 217.41.169.109
7 67 ms 30 ms 31 ms 109.159.251.243
8 36 ms 39 ms 39 ms core1-te-0-4-0-17.ilford.ukcore.bt.net [109.159.
251.53]
9 35 ms 39 ms 38 ms peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.2
54.213]
10 41 ms 38 ms 39 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 39 ms 40 ms 39 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

CAN YOU ASSIST PLEASE

 

Sorry but I posted this message as a reply in another message so it might be missed and not answered.

 

Sean

 

 

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1 ACCEPTED SOLUTION

SPW999
4: Newbie

Hi everyone.

As I said in my previous post, it appears that Vodfone have corrected their electrical/mechanical failure which resulted in my receiving a Call Failed error, when using my mobile through the VSS system.  I have been able to call out for the last 16 hours.  Long may it continue!

For the information of others looking for a solution to a Call Failed error.  What Vodafone, EVENTUALLY did (After many days and hours of replying to stock questions) was:-

Change my SAC from that which was generated by input of my postcode on registering my VSS.

(Though I must say that this was not an easy task - As the TECH guys on this forum cannot do it themselves, and have to email their IT collegues to do it for them, and therefore emails get lost and overlooked.  The process is too say the least very haphazard !!)

Re-Syncronised my VSS unit.

After which I had to perform for the umpteenth time, a factory re-set on my VSS unit.

AND

Hey Presto it works again.  For How Long ? Time Alone will only tell, as I have seen many posts in this forum, that after change of SAC and Re-Syncronisation everything worked BUT after a few days - It Fell Out Again

 

So I am now marking this problem as SOLVED.  

 

Pity there is not also a button for:- SOLVED FOR THE TIME BEING !!!!!!

 

Thanks to all, and in the words of Arnold - "I'll Be Back" I very much hope not, but rest assured - "I Will be Back" and be an even more disgruntled angry contributor - If the system that cost me like many others a fair number of working hours, fails me again.

 

Good Luck to you all.

 

SPW999 

 
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22 REPLIES 22

Retired-PaulE
Moderator (Retired)
Moderator (Retired)

Hi SPW999, 

 

Thanks for posting all of the necessary info - apart from the first hop on your taceroute which is a little high, everything else looks fine to me.

 

We might need to dig a little deeper on this one so I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.

 

You can find your PM inbox here



Paul 

Your Request by PM - DONE

 

Still Await an Update ?????

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi SPW999,

 

We respond to all emails in chronological order to keep things fair. It can take up to 48 hours for my team to respond as we're such a specialist department. We'll be getting in touch as soon as we reach your email in our queue.

 

To ensure you're in our queue, can you confirm that you got an auto-reply email yesterday when you contacted us containing an 8 digit reference number? It'll look something like [#12345678] within the subject line. :Winking_smiley:

Cheers, Ben

Hi Ben:

Thank you for your update.

I can confirm that I have received such email confirmation, the details of which are pasted below.

Re: WRT135 My eForum Query [#11148430]

I look forward to receiving further updates and hopefully a solved conclusion to the Call Failure problems now being encountered.

I would like to say further regarding the problem that.

When either myself or my wife attempt to call out, we do get a Call Failed error: THOUGH:

The call does seem to connect and then immeidiately drops out, As when calling a mobile: the intended receiver gets a Missed Call message, and rings back!!!, When calling a landline number, although the call fails on our mobiles, the called L/Line number continues to ring, showing our numbers as being the caller, but when the receiver attempts to answer the call, there is not any connection.   ????  Very Strange.

I have had my VSS since 2009, and there were a few problems in the first months, all I have solved via this forum. 

Why now has it gone wrong?  Nothing has been changed my end, No Location change, No Equipment change.

It would seem that any change would be at your end  !!!!

I look forward to a resumption of full service.

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi SPW999,

 

Thanks for your time on the phone this afternoon. As discussed, I’ve raised the request for the SAC change.

 

Thanks

 

Andrew

Andrew,

Having had our telephone conversation on Thursday 28th Feb 2013. You assured me that an SAC change would solve the problem  !!! You informed me that you would instigate a change could take up to 24 hours, and that it could be a further 24 hours before the change would be completed.  So 48 hours total - TWO days !!  Well it is now FOUR days - 96 hours.  Ok we have had a weekend in between - BUT !!

 

The Problem - Lack of being able to use my mobile to call !!!! using the VSS system is still NON EXISTANT. Ok - All other services are working no problem - mobile internet - emails out and in - texts out and in - calls inwards.  BUT I still cannot nor can my wife with a correctly registered mobile  - CALL OUT.!!!

######## - WHY?

I do understand the SAC pricipal, - So that if I make an emergency call via my mobile - via the VSS system, it is possible that the receivers can be informed of the callers approximate location, because of the receiving masts location !!  What the hell - PUT ME UP IN SCOTLAND or anywhere else - Timbuktoo if U like. - I just want/need a service that I and thousands of other have paid for, by purchasing VSS equipment.

 

A copy of this post will also be emailed to customer services with the correct references, and of course as Vodafone is not that concerned with the problems of its customers, I do not expect to receive any reply within the next 24 hours.

 

AND - Please DO NOT  - Send me again - A STOCK reply, 

 

SPW999

 

OH   !!!    

SO VERY QUICK TO EDIT MY POST (REMOVING LETTERS & NUMBERS)

PERHAPS YOU SHOULD SHOULD BE MORE CONCERNED WITH CORRECTING FAULTS IN  YOUR SYSTEM.

 

 

NEED I SAY MORE>>>>>>>>>>>>>>>>>>

FOR THOSE THAT MIGHT BE INTERESTED IN WHAT I WROTE.

Which was Edited out so QUICKLY.

 

Number 4  - F- for Freddie - Japanese Fermented Rice Wine.

 

Edit That One !!!!!!!!!!!!!!!!!!!

 

Because if U Do. It will show that even the eforum is a charade by Vodafone. 

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi SPW999,

 

I understand your frustration however your post was edited as it contravened the terms and conditions of the eForum.

 

In response to your issue, I have checked the service area code (SAC) for you today and it has yet to be updated by out IT teams.

 

This will normally take 24 hours to complete however; as this has not been completed I have sent an email to our IT teams to chase this for you.

 

Unfortunately there is nothing more that we can do as our IT teams are the only people who can update the SAC for a Sure Signal.

 

James