Sure Signal De Registered itself

[k9doodooz]

For about a week I've been having non connections issues with my sure signal, solid red & orange lights in the main. Yesterday I went onto my account and the sure signal was no where to be seen. As if I didnt ever have one registered.  Eventually I used the register your sure signal to re-regsiter it. Since then I have been trying to put numbers onto it, it keeps saying there is a problem, were working hard to resolve it.........are you really?? Any ideas as to what has happened please? :smileyindifferent:

[Jenny]

Hi @k9doodooz

Everything’s looking fine from our end.

Is this showing on your online account or has it disappeared again?

So we can look into this further. please get back to us with the following:

• Speed test results
• Ping test results
• The results of a traceroute

Thanks,

Jenny

[k9doodooz]

I deregistered and reregistered on the 22nd, its currently showung as active on my account.

Speed - 37.10 UL 8.11 DL

Ping - 67 Jitter - 9

Traceroute - 

Last login: Tue May 12 09:06:09 on ttys000

Tracys-Macbook:~ DeeDee$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  2.367 ms  1.644 ms  1.639 ms

 2  217.32.141.149 (217.32.141.149)  16.883 ms  20.157 ms  17.429 ms

 3  217.32.141.206 (217.32.141.206)  17.201 ms  18.491 ms  17.214 ms

 4  212.140.235.82 (212.140.235.82)  20.251 ms  28.772 ms  20.536 ms

 5  31.55.164.209 (31.55.164.209)  20.873 ms  20.387 ms  20.431 ms

 6  31.55.164.109 (31.55.164.109)  20.819 ms  20.824 ms  31.367 ms

 7  109.159.248.215 (109.159.248.215)  22.118 ms

    acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236)  20.691 ms

    109.159.248.205 (109.159.248.205)  21.439 ms

 8  core2-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.164)  28.399 ms

    core1-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.128)  27.517 ms

    109.159.248.54 (109.159.248.54)  27.000 ms

 9  peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  25.160 ms

    peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98)  26.999 ms  27.143 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  33.704 ms  32.577 ms  31.838 ms

11  85.205.0.86 (85.205.0.86)  48.307 ms  27.762 ms  26.776 ms

12  * * *

13  * *

[k9doodooz]

After sorting my VSS after it deregistered itself and It working for about a week, its now on the fritz AGAIN. I've tried all the troubleshooting fixes to no avail, tried a hard reset yesterday, up until a couple of hours ago I had a flashing power light and solid orange internet connection light, now I only have a flashing power light? Help please???????

[Amanda]

Hi @k9doodooz

Your Sure Signal updated yesterday, is it working now? Is your phone picking up the Sure Signal at all?

Please register another Vodafone number and let us know what happens. 

After re-registering, it needs to be left for 24 hours without interruption to allow all updates to complete.

Thanks, 

Amanda

[k9doodooz]

Yes, its working now..........but for how long this time I wonder :manmad: