08-01-2012 08:22 AM
Let's cut to the chase....
Sure Signal Mark II Serial No 40110523624
Router: BT Home Hub 3. Broadband measured speed 5.5 Mbps
Sure signal was working last night but this morning sitting with steady red power light and flashing system and phone lights. Broadband OK and up at full speed.
I have, as usual, reset SS and Router. - No effect
Last time this happened (about 3 weeks ago) it transpired this was a system outage at the Vodafone end, covering a large area of Southern England.
Before I waste anymore time can you please advise SS status at the moment?
Alternatively, please advise action I (or Vodafone) need to take to restore service?
08-01-2012 08:57 AM
08-01-2012 09:19 AM
Vodafone. I'm in the same situation power and phone lights flashing when I woke up this morning. Is Nick right that Vodofone has a widespread failure? I live near Maidstone. Please advise to avoid me spending time resetting my router etc. Neil
08-01-2012 09:37 AM
This is becoming far too regular! I'm stuck for another 13 months but at this rate I'll be switching networks as soon as possible!!!!
08-01-2012 09:42 AM
Same here have woke up to find the same no signal and lights flashing. Until now I've had perfect signal since the steady red light problem was fixed last week. On that occassion I went through every check/test/change suggested, and then found that it was all unnecessary as Vodafone fixed problem their end. I really don't want to go through that grief again, so look to Vodafone to issue a status report on the problem please
08-01-2012 10:13 AM
and another one!!
Work up this morning to find SS not working again. Power light (RED) on, System and Phone (White) flashing and have been for over 2 hours.
I have done the usual checks and still the same.
Vodafone ................... just in case you are listening to your customers my SS serial number is 40114217769
Is there anything you can do to advise your customers of the system status of SS, perhaps a traffic light symbol on the dashboard? anything that will help ease the frustration of ........... your customers!!
08-01-2012 10:35 AM
Mine is also now back up and running.
However Vodafone my comments
is there anything you can do to advise your customers of the system status of SS, perhaps a traffic light symbol on the dashboard? anything that will help ease the frustration of ........... your customers!!
Still stand. Question is ............... are you listening?
08-01-2012 10:53 AM
10.45 and mine is STILL not working (in Tunbridge Wells by the way)
I would like to add my voice to the calls for Vodafone to provide some sort of status online via Dashboard or whatever, so that we don't all waste time with the rebooting and recycling of routers etc. It can't be that difficult. My ISP does it to advise status of broadband service.
BTW Is anyone at Vodafone going to respond to this thread? I could do with it back up again for Monday morning as I depend on it for my business.
VODAFONE --- ARE YOU HEARING US????
08-01-2012 10:58 AM
Yes same as, live in the DA13 area, this sure signal is no good at all. Once my contract is up I will be move to another network for sure.
Last time this happened which wasn't that long ago, Voda called me because of my post on this forum and there technical said I had to call me broadband supplier as it was them at fault. Load of rubbish as I have a good broadband speed which never drops below 6mbs.
Voda, you need to sort this out as your going to loose aload of custom, me for starters