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23-05-2016 11:34 AM
Hi,
My Sure Signal failed I was on holiday last week, tripping out the entire mains fuseboard (thus disconnecting our fridge and freezer !!).
It's out of warranty, so I looked inside and it's heavily charred/blackened inside, with broken fragments of component casing(s) which clearly exploded. I feel lucky it didn't cause a fire.
Other than the CAT5 cable, nothing was plugged into it.
It seems this is not an uncommon issue. Can anyone tell me:
1. If there is a known cause?
2. Has Vodafone made any official statement (they should - it seems a regular problem)?
3. I already object to paying for the privilege of patching the holes in their network, os what are the chances Vodafone will provide a (safe!) replacment FOC?
Many thanks
24-10-2016 11:38 PM
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
25-10-2016 09:02 AM
@Chazzer11 Sorry to hear about your experience.
I've sent you a private message with details on how to get in touch.
25-10-2016 09:23 AM
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)