30-04-2012 08:36 PM - edited 30-04-2012 08:39 PM
First thing today noticed mobile phone signal was really poor in house.
Investigations revealed only red power light on sure signal.
Tried reset of sure signal and of my netgear router.
Sure signal started its set up process but did not complete, have this evening returned from work to find no sign of life at all on sure signal.
Think I need a new one.
Will call Vodafone in the morning
30-04-2012 09:33 PM
troubleshooting carried out as per recommended, port forwarding set manually tracert carried out details below
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Viv Edwards>tracert 126.96.36.199
Tracing route to 188.8.131.52 over a maximum of 30 hops
1 1 ms 4 ms 1 ms 192.168.0.1
2 28 ms 24 ms 25 ms 184.108.40.206
3 25 ms 24 ms 26 ms 220.127.116.11
4 31 ms 32 ms 34 ms 18.104.22.168
5 * * * Request timed out.
6 34 ms 36 ms 28 ms 22.214.171.124
7 * 32 ms 35 ms bundle-ether1.lontr1.London.opentransit.net [193
8 63 ms 52 ms 56 ms level3-1.GW.opentransit.net [126.96.36.199]
9 55 ms 56 ms 57 ms ae-2-52.edge4.London1.Level3.net [188.8.131.52]
10 55 ms 56 ms 53 ms 184.108.40.206
11 111 ms 90 ms 54 ms 220.127.116.11
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
02-05-2012 11:01 AM - edited 02-05-2012 11:01 AM
Thanks for your post. The traceroute details provided look ok apart from there is a missing hop at step 5. I've performed a resync of your device this morning to help with the reset. To complete the resync process please perform a factory reset as follows:
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the reset button held, remove and re-insert the power lead
- Once all the lights come back on or flash, release the reset button
- The VSS will come online within the hour
Please could you also provide your IP address so that we can check this on the whitelist? Finally, if you could try the Sure Signal on an alternative internet connection to see if you encounter the same difficulties this would help to rule in or out the possibility of a faulty device.
02-05-2012 11:07 AM - edited 02-05-2012 11:11 AM
Have reset the VSS am not convinced that the pushing of the reset button is giving the correct indications on the front lights. Will let you know how things look later today
My Ip address using www.whatismyip.com is 95.144.97 .57
I will see if I can find an alternate broadband connection to try and ascertain if it may be the VSS unit that is at fault.
There have been no changes to any of the physical equipment since failure
02-05-2012 05:57 PM
Have plugged VSS into another router through a different broadband enabled line and the VSS remains the same. Tries to sync but then returns to just the solid red power light.
Any suggestions as to what to try next please? Other than change to a phone network with better coverage in my area.