Vodafone Sure Signal

[Stub101]

Hi, I recently switched network from O2 to Vodafone and got a Sure Signal box due to signal problems in my office. After a lengthy setup process which took much longer than the advertised 10 minutes I am happy to report that the Sure Signal box has been working for the last few days and giving me great 3G signal.

Or so I thought...

It seems my phone is working great for voice calls with a full signal throughout the office (iPhone 4) and shows the 3G available symbol but I dont have any data connectivity. Outside of the office my phone works fine with data over 3G and non-3G but the Sure Signal box just wont allow any data through it, only voice.

When in the office I am not able to have wifi turned on due to other equipment we have and I am therefore left with no data connection at all to receive emails to my phone when I am in the office and away from my computer. When I try to access data through my phone with the web browser or email, the connection just times out and doesnt get anywhere.

The SS serial number is: 40114265099 

I would appreciate a swift response please because there is no topic covering this issue in the troubleshooting guide and the Sure Signal box is not providing a voice and data service as advertised which is causing me lots of difficulties.

Stuart

[Lee]

Hi there Stub101,

Many thanks for your post.

I will resync the VSS for you to see if it improves anything.

Let me know how it is in the morning.

Cheers,

Lee

[Stub101]

Thanks for finally responding Lee and I will see if there is any data connectivity from the Sure Signal in the morning. Would you be able to arrange for me to receive a call from someone at Vodafone to check that all is working afterwards?

However from the other topic can you confirm whether there is a widespread issue when using data on the Sure Signal with some smart phones. If this is the case then I will have to seriously consider whether I remain as a Vodafone customer. This will be 2 separate occurances of Vodafone advertising and promising one thing when the reality is actually quite different - False Advertising perhaps??? 

[Stub101]

Hi Lee

Just to update you that my SS is still not allowing any data traffic at all and can still only be used for voice calls!

[James]

Hi Stub101,

So that we can continue t investigate this with our support teams I have sent you a quick email, please reply with your details and one of team will be able to forward this on for you.

James

[kilimax]

Hi James

just to say that I am experiencing exactly the same issue. My VSS has been playing up over the last few days and I know that Lee is working on this however when the service is up and working ok for voice/sms etc, there is no data. Any apps that I use including web browser error with no active internet/data connection. If I switch on Wi-fi then all is well so there is no issue with my ISP internet connection or router.

Thanks

Drew

[DaveCD]

Hi kilimax

I have sent an email for you to complete and reply to, this way we can forward your details to our support teams to aid in the investigation.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team

[Hepatic]

i was told tonight to foward these ports to the SS IP address and so far it has sorted it

Ports are; 8, 123, 50, 500, 4500

[matthewbunce]

This can only be an issue on Vodafone's side given the number of people having the same issue. If Vodafone have an issue with data connections on modern smartphones then they need to come clean and tell customers that they may not be able to use the SureSignal as it is marketed or sold. Unfortunately I am in a difficult situation as I need to have the SureSignal for Voice otherwise I have no coverage in my office at home so can't really return it for a refund. It's very disappointing really.

[Stub101]

I have to agree with you Matthew and whilst the Vodafone guys on here are very helpful I am most disappointed at the time taken to actually look into and attempt to resolves the issues.

[hbz]

same problem unresolved for me, too

[Dave]

Hi hbz,

I'm logging posts, and I can see that we've been helping with your issues on this thread so as the history and information is on there we'll respond to you on that one.

Dave

[James]

Hi Guys,

We are continuing to investigate this with Stub101 directly and as soon as this has been completed we will be able to move forward with a solution for all those affected.

James

[Stub101]

Just to update this thread as well - the extremely helpful guys at Vodafone are doing a lot of testing with me on this issue and have been great in trying a variety of options to try and find a solution.

Hopefully all will be sorted soon and will help others too.

[Magician47]

First time on forum so not sure if this is the best place for this since the thread is old now. I bought a vss recently and struggled to get it working but after some searching managed to set the port forwarding on my router and hey presto full 3g signal. Unfortunately I have noticed that I am not receiving any data to my phones now (internet or emails etc), voice calls and sms work fine. I realise wifi is quicker but it isn't always practical to have to remember to turn it on and I suspect that it stops me getting mms. Please could someone help me with a solution as I haven't seen one on this forum. My sn is 40121043380.
Stuart

[Stub101]

Just to update the thread I am still having this issue and have not found a resolution.

[Simon]

Hi Magician47

Thanks for your post. To start off I have performed resync of your device to see if this makes any difference. To complete the process please perform a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If you still encounter the same errors please let me know. 

Hi Stub101

I'll catchup with James when he returns to the office tomorrow as he was initially handling your query and I don't have any further updates.

Thanks

Simon

[Magician47]

Hi Simon,

Thanks for the help, I have done the full factory reset as instructed and after a few hours it connected again for voice and sms. Unfortunately still none or very very little data connection. When I try and connect to the internet I can see the phones are connecting to the vss but then they sit there and timeout.

Any chance this could be something to do with a firewall on vodafones server for virginmedia's ip addresses?
Thanks for the help so far.
Stuart

[Stub101]

Stuart, that is exactly the same problem I have had since December and still have no resolution for.

We're using BT fibre business broadband and it seems like that is the problem - something to do with max MTU size?!?!? It doesn't help that Vodafone blame the problem on BT and BT blame Vodafone.

[Wayne]

Hi Everyone,

Looks like Simon got his days mixed up there. James is due back in tomorrow. We’ll have a word with him and see where he is up to with this and get back to you as soon as possible.

Thanks

Wayne