11-11-2014 10:01 AM - last edited on 13-11-2014 12:33 PM by Matt_B
Hi Laura (and for every Vodafone customer on the FORUMS to see)
Honestly - the Vodafone chaps replying to my emails seem are completely incompetent OR they simply do not understand English (unless Vodafone customer service policy dictates NOT reading customer's emails).
I sent a long, detailed reply (as per your suggestion) to Vodafone again describing the complete issue (in short, Sure Signal is giving no response) AND emphasising on the time that has passed since I reported this issue (3 weeks then, now almost 4 weeks) and my frustration due to this horrible customer service.
The Vodafone reply I received:
Sorry for the last email.
I’ve checked with the technical team and they found no issue with the Sure signal from their end. They advised you to unplug the sure signal cable and asked to plug into a different socket. If the issue persists then please provide us with a suitable time between 8 am – 8 pm where we can call you and dig deeper into this issue.
Joseph (Removed according to House Rules)
Should I not be furious at this?
Now you tell me - it has been 4 weeks, I have wasted so much time in replying to emails, I have had limited to no mobile network signals in my flat (registered address at Vodafone), I have continuously been getting completely unacceptable advice/service from Vodafone via email. WHAT SHOULD I FEEL? WHAT SHOULD I DO TO RESOLVE THIS?
13-11-2014 12:35 PM
Please let us know the email reference number that's in the subject of your emails.
It'll look like [#8xxxxxx], we'll then have a look into this further for you.
17-11-2014 12:04 PM
Thanks to Nathusius - for just £7.50, I fixed my Sure Signal (version 2) box when it packed up the other day. It was the mains adapter, and following his advice I ordered one from the supplier he suggested. It works just fine again.
17-11-2014 01:16 PM
I have the version 3 - as a result don't think I can use that fix ... so hoping that Vodafone ends up doing something... already been weeks - prob 2nd month now since I reported the problem but horrendous customer service (which I see some other customers have also reported on the previous pages only of this topic).
05-12-2014 01:49 PM
My V3 Sure Signal died last night and, guess what, the guarantee ran out 2 weeks ago! (And I had to ensure being treated like an idiot and being told to reset, use another socket and so on, even though I kept patiently explaining that there was no power light). I reluctantly agreed to buy a new one and, guess what again, none available anywhere in the UK but the nice guy tipped me off without actually saying so and suggested Ebay, saying it would cost me around £25. Well, on Ebay, there's a limitless supply of V3 boxes, new and 2nd hand, which are going for well over £100! However, I also read that, where they have previously been registered, even though the seller swears they have been de-registered, Vodafone refuse to acknowledge this and are refusing to register them to the new owner. I took mine into an electronics boffin this morning who immediately found a blown capacitor, which he has replaced, but it still has no power supply. So what on earth is going on here. Dud Sure signals, Vodafone can't sell you a new one but someone else can, at an inflated price, but you might not be able to register it anyway and I'm cut off with no phone and no foreseeable solution. I've just read another network (was it O2)
now offers a booster and think it's time to change.
09-12-2014 12:48 PM
30-01-2016 07:04 PM - edited 31-01-2016 11:34 AM
Our Sure Signal V3 went bang yesterday while I was sitting next to it.
We took it to our local Vodafone shop to be told that we would have to pay for a replacement (it was 2.5 years old).
I decided to try fixing it myself as I am a qualified electronics engineer and specialise in fixing small electronic devices. I immediately saw 2 bulging capacitors, but that was just the beginning. The big, 400V capacitor had failed and this led to the main switching chip blowing itself apart along with the fuse. The bridge rectifier, recovery diode and mains input choke were also blown.
Forunately, I had all these parts, so now my Sure Signal is working again, and it has much better quality capacitors, so should last considerably longer than 2.5 years.
It seems to me that poor quality capacitors are often used in this type of device, perhaps intentionally, in order that they fail just outside of warranty, so that a replacement must be purchased. If they lasted for 10 years (which they would with decent capacitors), there would be no repeat sales. I have repaired several Powerline/Homeplug adapters with identical failures (which is why I had the required parts for this job). I can't believe that using cheap capacitors is just cost saving; the difference in price for the whole device would be less than 50p if top quality capacitors were used.
One other point is that our Sure Signal failed with a very big bang. The case could have shattered, possibly causing injury, or a fire could have started if no one was near when it happened.
08-03-2017 12:37 PM - edited 08-03-2017 12:51 PM
IMMEDIATELY REMOVE THIS DEVICE FROM THE SOCKET:
- IT IS DANGEROUS
- NO ATTEMPT TO REPAIR SHOULD BE CARRIED OUT!
Your SureSignal has failed, please read the following link:
It is an issue that Vodafone have been aware of for over three years and more so in the last 9 months since I got Trading Standards involved who are currently seeking to prove a design fault to force a full recall of all older versions.
PLEASE: Report your failed unit to Trading Standards at the address below and also inform them that a Vodafone Tech Team Member has advised you to perform tests when it has clearly failed.
You are entitled to a FREE replacement, regardless of warranty status without any suggestion of:
Please see Page1 of the link I put earlier as to Vodafone CEO's agreement with Trading Standards in regards to both in and out of warranty replacement.
Any problems, go to the end of my posting and let us know there as my thread is actively monitored by 'knowledgeable' Tech Team Member's.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
© 2017 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Registered in England No 1471587.