Sure Signal Not Connecting

[djw93]

Hi,

My Sure Signal has not been connecting the last week or so.  Solid power light and first light flashing slowly.  I get request timed out on the tracert. Can you please help.

Test details below:

Thanks in advance,

David

Serial Number 4013 0616 366

Speed
Download 12.31 Mbps
Upload 0.99 Mbps

Ping 79 ms
Jitter 62 ms

My IP Address 217.196.11.192


C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[djw93]

Update!

Now flashing power light, and solid orange light 1 and 3 ...

Thanks in advance,

David

[DaveCD]

Hi djw93,

The light sequence you're seeing indicates that the Sure Signal is not active which may be a result of poor network performance or connectivity.

Please can you try a different Ethernet cable and reset the router.

Perform a reset of the Sure Signal:

• Press and hold the reset button for 10 seconds will factory reset the device. 

Once this has been done, try performing a traceroute and posting the results below.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD