Vodafone Sure Signal

[terven]

Hi

I want to add a new number so my Sure Signal but when I go to My account it says that I don't have a Sure Signal registered!  Who can I contact to try and resolve this?

Robin

[Wayne]

Hi terven and welcome to the eForum

I’ll send you a private message over to you so that we can take a look at this for you.

You can find your PM inbox here

Thanks

Wayne

[terven]

Hi

I'm not seeing anything in my PM inbox

[James]

Hi terven,

Thanks for getting back to us.

I have sent this again for you now, please let me know if you don’t receive this one.

PS. When contacting us directly, please include your Sure signal serial number in the communication.

James

[terven]

Hi

I have emailed you with the details you requested - Sure Signal Serial Number 40120228073

I've also read the following post http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Unable-to-Register-or-Add-and-Remove... but I'm still having problems:

1. Log into my account

2. Go to http://www.vodafone.co.uk/businesssuresignal

3. Click on "Already got Sure Signal?"

4. Click on "Register your Sure Signal"

This takes me to the Register for Vodafone page - I can't re-register and if I log in it takes me back to My Account page!!!

Robin

[James]

Hi Robin,

I have pulled your email into my queue and I will be taking a look at your issue this afternoon.

James

[terven]

Hi

I spoke to James yesterday and it appears the Sure Signal was deregistered!  He manually reregistered it and added in the two other numbers I required.  However, only my phone was connecting to the Sure Signal.  This morning I have done the following:

1. Deregistered the Sure Signal

2. Reregistered the Sure Signal

3. Confirmed status is Registered in the "My Sure Signal" page.

4. Added the first extra number.

5. Added the second extra number.

My phone is still the only one connecting to the Sure Signal.

Robin

[philip42h]

It sounds as though you've made some progress since your original post. So now:

• Are the first and second extra numbers both Vodafone numbers?
• Have they received txt messages saying that they are registered?
• Are both additional 'phones 3G capable?

[terven]

The "new" number I was trying to add at the beginning of this thread (ending 307) is a Vodafone number but the user has changed from an iPhone 4 to a Blackberry 8900 (i.e. not 3G!) so I have removed this number from the Sure Signal.

The other number I am having problems with (ending 276) was previously registered with the Sure Signal.  It is a Vodafone number and they user has an iPhone 4.  I removed that number and they got a text saying that they had been removed.  I have readded them but they haven't received a text to confirm this.

Robin

[terven]

They have now received the registartion text but the phone is still not connecting to the Sure Signal.

Robin

[terven]

Have reset Sure Signal and now have steady power light and flashing system light.

Robin

[terven]

And now steady power and system lights, my phone connected but not the other one...

[terven]

And today we're back to the way we were; Sure Signal registered and both phones connected! Thanks to all for your help.

[Andy]

Hi terven,

Thanks for the update, it's great to see that both your phones can make use of your Sure Signal

If you have any further questions, you know where we are.

Thanks

Andy

Moderator