Sure Signal Not Working After Broadband Outage. 2 Alternating Faults. Sept 28th 2014.

[cbar76]

Hi,

A couple of weeks ago we lost our broadband for a few hours one evening. The b/band was up and running the next morning but the sure signal has never worked since. I've tried all the diagnostic tests I can find on this forum but still no joy. We have BT Infinity broadband using a BT Home Hub 5 router. All was fine since January 2014 when we switch to BT Infinity.

The fault alternates between the following 2 scenarios:

Fault 1:

Red power light on solid red

Internet light flashing white

Fault 2:

Red power light flashing red

In service light solid orange

In use light solid orange

Tried resetting and all the other diagnostic remedies suggested on this topic.

SPEED TEST: DOWNLOAD 28.29 Mbps UPLOAD 5.00Mbps

PING TEST: 33ms

EXTERNAL IP ADDRESS: 31.49.216.182

SURE SIGNAL SERIAL NO: 40130413137

TRACEROUTE:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 40 byte packets 1 BThomehub (192.168.1.254) 1.682 ms 1.152 ms 1.096 ms 2 * * * 3 * * * 4 213.120.158.173 (213.120.158.173) 10.629 ms 10.691 ms 10.472 ms 5 212.140.206.98 (212.140.206.98) 14.920 ms 14.223 ms 14.062 ms 6 217.41.169.227 (217.41.169.227) 14.048 ms 14.258 ms 14.096 ms 7 217.41.169.109 (217.41.169.109) 14.228 ms 14.269 ms 14.752 ms 8 acc2-xe-5-2-3.sf.21cn-ipp.bt.net (109.159.251.249) 13.742 ms acc2-xe-0-2-0.sf.21cn-ipp.bt.net (109.159.251.193) 14.527 ms acc2-xe-0-1-2.sf.21cn-ipp.bt.net (109.159.251.209) 19.586 ms 9 core2-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.47) 24.874 ms core1-te0-14-0-4.ealing.ukcore.bt.net (109.159.251.5) 22.063 ms core2-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.59) 21.583 ms 10 peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98) 23.911 ms peer1-xe10-1-0.telehouse.ukcore.bt.net (109.159.254.110) 24.234 ms peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 23.205 ms 11 lndgw2.arcor-ip.net (195.66.224.124) 40.823 ms 26.364 ms 26.512 ms 12 85.205.0.93 (85.205.0.93) 21.315 ms 21.622 ms 20.923 ms 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * *

Any help anybody could provide would be greatly appreciated!!!

Many thanks 

[Retired-Sarah]

Hi cbar76,

Welcome to the eForum.

Please see here, for further information and updates on this.

Thanks,

Sarah 

[luckypants]

Hallelujah and praise the lord! Vodafone finally admit there is a problem!