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23-12-2013 10:18 PM
Sure signal working fine for over a year. Then the Mrs upgraded her iPhone 4s to a 5s. Collected the new phone on the 23rd Nov and passed her 4s down to my daughter.
No signal in the house on the 5s or the 4s, but my phone working fine.
Spoke to support via the online chat (eventually – always busy - it’s a joke.) and they said the sure signal uses a mix of phone number and sim number. As these had changed on both phones the sure signal needed a resync.
3 days later and still no signal on the two phones. Mine was still working fine. Another chat with support at 1am (the earliest I could get hold of anyone!) and they claim the resync needs to be done again plus a factory reset of the sure signal.
Since then none of the phones are working and I am getting closer and closer to canceling all the contracts and going elsewhere.
Current status of the sure signal is flashing lights on the front in the following sequence
No lights
Lights 1 & 2
Light 2
Light 1
Repeat
Speed Test
Ping 37ms
Download Speed 10.98Mbps
Upload Speed 1.01 Mbps
Ping Test
Ping 22ms
Jitter 1ms
External IP
86.155.45.61
Sure Signal Serial Number: 21221609957
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 217.32.145.7
3 9 ms 8 ms 8 ms 217.32.145.46
4 13 ms 13 ms 13 ms 212.140.235.202
5 12 ms 13 ms 13 ms 217.41.169.243
6 13 ms 13 ms 13 ms 217.41.169.109
7 13 ms 12 ms 13 ms acc2-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.231]
8 22 ms 23 ms 23 ms core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.251.143]
9 21 ms 22 ms 22 ms peer1-xe4-0-1.telehouse.ukcore.bt.net [213.121.193.148]
10 28 ms 27 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 23 ms 21 ms 22 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
24-12-2013 01:06 PM
Hi demiurge_uk
I have checked and can see that the Sure Signal box has not connected with any devices since 12/2/2013, so any 3G coverage received has come from the network.
I have tried to connect with the device from this end, however this has not been possible as it is no longer connecting with us.
Please can you ensure that all the following ports are open on your router:
8 TCP UDP Unassigned
50 TCP UDP Remote Mail Checking Protocol
53 TCP UDP Domain Name System (DNS)
67 UDP Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host Configuration Protocol (DHCP RX)
68 UDP Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host Configuration Protocol (DHCPTX)
123 UDP Network Time Protocol (NTP)—used for time synchronization
500 UDP Internet Security Association and Key Management Protocol (ISAKMP)
1723 TCP UDP Microsoft Point-to-Point Tunnelling Protocol (PPTP)
4500 UDP IPSec NAT Traversal
33434 - 33445 UDP Traceroute for IP location check and bandwidth estimation
A reset would then be required as follows:
-Hold in the reset button until all lights go solid
-Pull the power lead out with the reset button still pushed in
-Continue to hold down the reset button and reconnect the power lead
-Wait for all lights to come on and then release the reset button
Please let me know how you get on.
Cheers
DaveCD
24-12-2013 09:33 PM
25-12-2013 03:25 PM
28-12-2013 11:09 AM
Sorry been away
Serial number is 2122160997
28-12-2013 07:18 PM
05-01-2014 09:41 PM
No still down. Performed two reboots plus the router. Checked and have ports 8, 50, 123, 500, 4500 & 1723 (heard this one is also used) open, also reserved the ip address of the sure signal and forwarded the ports to the internal ip
It was all working fine for over a year with the current router so none of that should be an issue.
Getting extremely frustrated........this should be easy. These are sold over the counter to anyone, should be plug n play.
07-01-2014 08:24 AM
Hi demiurge_uk,
All the ports that need to be open can be found here.
Are you still seeing the same light sequence?
If yes, it’d suggest that it’s stuck in the reboot cycle and faulty.
The easiest way to determine this would be to try it on a different internet connection at a friend’s or family member’s house.
If you get the same issue, we can offer a repair but this would be chargeable as the Sure Signal is no longer under warranty.
James
07-01-2014 08:48 PM
Yes same sequence.
I will have to speak to customer service.
Thanks to those that have attempted to help and sorry if my frustration has come across negatively, but paying serious money for no service 12+ hrs a day is just not acceptable.
08-01-2014 01:31 PM