Sure Signal Not Working

[michaelnicholas]

Hi I’ve had my Sure Signal Box for about 2 weeks and none of my phones are picking up any coverage despite the lights on the front of the box indicating that it is working. I’ve tried re-setting, battery pulls on the 3 different phones which are registered etc but no luck. The system dashboard for my sure signal tells me that I am successfully registered. I seen elsewhere the common questions you have asked users with similar problems and I have therefore included my answers below. Could you have a look at this for me and try and resolve? Many Thanks
Michael       

Your speed test results from here. Download: 0.48mbps; Upload 0.24mbps

Your ping test results from here. 48ms

Your external IP address from here. 217.43.56.94

Your Sure Signal serial number: 40114288232

My Router: BT Homehub 2.0

The results of a traceroute.

 C:\Users\Michael>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1   350 ms    96 ms    99 ms  BThomehub.home [192.168.1.254]

  2    32 ms    28 ms    27 ms  217.32.0.58

  3    27 ms    25 ms    26 ms  217.32.97.161

  4    36 ms    36 ms    35 ms  213.1.69.186

  5    36 ms    35 ms    34 ms  31.55.165.37

  6    36 ms    35 ms    35 ms  31.55.165.107

  7    65 ms    35 ms    39 ms  acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.25

0.118]

  8    43 ms    47 ms    46 ms  core2-te0-13-0-14.ilford.ukcore.bt.net [109.159.

250.46]

  9    43 ms    43 ms    43 ms  host213-121-193-156.ukcore.bt.net [213.121.193.1

56]

 10    46 ms    46 ms    43 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11    47 ms    45 ms    46 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[rich_wdly]

Hi Dave

I have one this but the result remains unchanged!

BR

Richard

[Retired-Dave]

Hi rich_wdly,

As we've checked all the usual causes of issues, I'd recommend sending the Sure Signal for repair in case the unit is faulty.

Dave

[NickPoole]

hi

i have a sure signal box not working

serial number 40110902893

i have reset it and still not working

it is connected to a BT Business Hub 2

thanks in advance

Nick

[Retired-Dave]

Hi NickPoole,

I've checked and that Sure Signal hasn't connected to the servers since late April.

I've done a resync to try and resolve this, so you'll need to reset the Sure signal box:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If this fails, can you get us this information?

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

• Click on Start and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177 press Enter
• Paste the output of this command into your reply.

On a Mac:

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press Enter
• Paste the output of this command into your reply.

Dave