16-04-2012 12:32 PM
I can't get my Sure signal (serial no.40120929738) to work.
Due to my local Vodafone mast being down since the 29th of April (18 days and counting without mobile) and having no signal. I requested and was sent a suresignal box
I've have a solid power light at the moment. Everytime I reboot, I get flashing symbols for 10 mins then it reverts to the solid power light.
I've followed all the troubleshooting points.
UPnP is enabled
DHCP is enabled
Ethernet connection is OK
The box is registered.
I'm using a Thomson Livebox from Orange.
17-04-2012 01:43 PM - edited 17-04-2012 01:43 PM
Thank you for your post and it is great to see you here.
I have checked your serial number and it does appear that you connected successfully to your device last night, please can you confirm you are still experiencing difficulties.
I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.
Can you post the following results to this thread?
- On a PC / Laptop :
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 188.8.131.52 press Enter
- Paste the output of this command into your reply.
It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.