Sure Signal Over Satellite

[Paul54321]

Hi All

Have has VSS for years running on BT at:
0.75MB Downstream

0.95MB Upstream

And it worked fine, recently switched to Satellite so tested the VSS over the satellite broadband for 6 weeks and it worked fine, sure there is a bit of a delay when talking but nothing I can't get over where there is zero Voda signal.

The Sat broadband is running at:
IP: 88.210.160.3
11MB Downstream
1MB Upstream
Ping: 667ms

The VSS has suddenly decided to stop working, the lights on the VSS are: Flashing Red / Orange / Off / Orange

Can I check if the Sat Broadband IP is on the Voda white list as its a bit strange that it just suddenly stopped working.

Thank you.

Paul

[BandOfBrothers]

Hi

Which model of sure signal is it ?

I ask as It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Paul54321]

Hi Lee

Its version 3 so no external power supply, I was running BT and Sat at the same time so when it stopped working on the Sat broadband I tried it on BT with the same results.  Have also swapped out the cables, done a factory re-set basically everything that is on this forum / help files.

Cheers

Paul

[Rahim]

@Paul54321 Sorry for the delay in reaching your post. 

If you're still having issues, please can you verify the serial number for your Vodafone Sure Signal? 

I can also confirm that your IP is on our Whitelist. 

[Paul54321]

Hi Rahim

Thanks for getting back to me.

Spoke with Krishnendu on live chat yesterday asked to check the IP was on the white list and re-sync the VSS, it worked and its back online.

For others out there who have satellite the VSS works with (Avanti Broadband) it just has a delay. Will update this thread if anything changes.

[Rahim]

@Paul54321 Great to hear! 

Thank you for keeping us updated. 

[gsmsecure]

You may find the ping delay is too long to maintain sucessful and continuous VPN link to Vodafone.

This is the experience I have had with Sat installs a few years ago..

Do you know what the ping was prior to it failling over?