Sure Signal Phone light not coming on

[clivos79]

Hi. Our SKY router managed to reset itself a few days ago and ever since then the Sure Signal won't pick up any phones. I've hard reset it, left it for 24 hours, hard reset again and still nothing. In fact all the lights are on (its an original VSS) apart from the third one down. I have also tried deregistering the device and registering as well as de and reregistering all the devices linked to it.

Please can someone advise - this is the trace I pulled off it this evening

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\clive>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.home [192.168.0.1]
2 25 ms 23 ms 23 ms 02deee3e.bb.sky.com [2.222.238.62]
3 * * * Request timed out.
4 37 ms 38 ms 31 ms 0278093c.bb.sky.com [2.120.9.60]
5 34 ms 31 ms 31 ms 89.200.131.177
6 31 ms 31 ms 30 ms bu4.gr10.telon.uk.easynet.net [89.200.135.145]
7 40 ms 46 ms 47 ms AMDGW1.arcor-ip.net [195.69.145.123]
8 49 ms 46 ms 47 ms 92.79.213.137
9 80 ms 62 ms 124 ms 85.205.116.2
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\clive>

[Retired-Dave]

Hi shudman,

Don't worry, for anything like this our guys would be speaking with them directly.

Dave

[Retired-James]

Hi Guys,

We're aware that there is an on-going issue with a small number of our customers using Vodafone Sure Signal with BT Infinity broadband routers. We are actively investigating this with BT and will provide an update as and when we know more.

James

[shudman]

Feel free to ship me a replacement/new VSS !

[shudman]

Any news ?

[clivos79]

On my side my SS is working again. No ideas what caused it but quick resolution.

[Conti360]

Mine still is not working after various resets and errors cleared Voda side. As I said before; had it working in one location (linksys router) but not another (ZyXel router) - both on BT line.

No sense to it at all. Waste of time and money.

[shudman]

conti360 - do you have BT Infinity ?

VF - I am simply asking for an update on where you are with BT with respect to the issue experienced with users with Infinity and a SS.  It was being "worked on" ...but we have no feedback.

Will you ship me an updated SS which works ?

[Conti360]

Nope.

[Retired-James]

Hi Guys,

Thanks for your posts here.

@ Shudman,

The issue is being actively investigated and a new Sure Signal will not resolve this.

We are looking into this and have requested an update.

@ clivos79,

I’m pleased to see that you are up and running again.

@ Conti360, 

This could be a router compatibility issue if it was working with the old router.

Can you post us your Sure Signal serial number so I can look at the registration, also can you confirm exactly what light sequence you are now getting?

James

[Conti360]

Serial Number: 40121314047

Only the power light is ON - have done numerous resets and do not wish to do anymore unless neccesary.

Regards