Sure Signal- Power Light on Red and flashing first light- nothing else

[RachRich160]

Our Sure Signal has been working fine until last week, now the red light is on and the first light is flashing.

I have just called through to Vodafone who told me i they would send me a text with what to do, to call BT and ask them to check the ports, i did this and they said they do not support this?!!

So, now i am stuck! What should I do?

Would a firewall block access to Sure Signal?

Thanks

Rachel

[Ben_H]

Hi Rachel,

Take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread. We'll see if we can spot what's causing this from here.

Cheers, Ben

[RachRich160]

Thanks for your response. I have a Sure Signal 3 box.

Unfortunately the colour sequence im seeing is not registered:

Power light- On and Solid

Internet light- flashing slowly

Other two lights- not visible.

What does that indicate?

thanks for coming back to me

Rachel

[Retired-Matt_B]

Hi RachRich160,

Please follow provide the details in the link that Ben has provided above.

These statistics will allow us to see exactly what's happening with your Sure Signal.

Thanks,

Matt B

[RachRich160]

Hi,

We are seeing Call Failed on our mobiles,we have pressed the restart button on the bottom of the Sure Signal 3 box and still not having any luck. We have done this 4 times over the course of the weekend.

As i mentioned its been working fine up until a week ago and now the following light sequence (which is not shown in the thread to the link) is showing:

1) Power Light- Red and staying on.

2) Internet Light- Flashing occasionally and then off.

3) In Service Light- not on at all

4) In use button- not on at all.

We brought the box in October and we rely on it here for both our businesses, as long term customers of vodafone we really need to get the service up and running again.

Our Three mobile signal box is outstanding and we never experience any problems.

Look forward to hearing from you.

Thanks for your help

Rachel

[kenv]

I am experiencing the same problem after my SS3 working without major issues for over a year. Since last niight the red power light is on and the Internet light is white flashing. As Rachel has pointed out this light sequence is not mentioned in the list of options for troubleshooting.

I also have tried resetting my SS but this has made no difference.

So help, please.

Ken

[kenv]

After more than 12 hours flahing away (Internet connection light) it seems to have connected. Methinks that a Vodafone SS server must have been down, perhaps.

Ken

[RachRich160]

We still having problems here.

Same lights, still trying to connect to the internet.

Some signal but calls failing....

Glad you have some signal Ken.

[Retired-Ian_]

Hi guys,

Thanks for your posts.

If you're still experiencing issues can you post your reply either below, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ian

[nathanrh14]

Our Sure Signal box used to at least allow us to send and receive sms, as well as receive and make calls, now we are in the same situation as RachRich160 and kenv, Sure Signal- Power Light on Red and flashing first light- nothing else...

Here are my results:

http://www.speedtest.net/my-result/3586082395

DOWNLOAD

1.91Mb/s

UPLOAD

0.37Mb/s

  PING

15 ms

6/25/2014 at 9:05 PM GMT 

ID: 3586082395

Your IP Address is 90.246.89.4

Your IPV6 Address is ::ffff:5af6:5904

traceroute to 212.183.133.181 (212.183.133.181), 30 hops max, 60 byte packets
1 dsldevice.lan (192.168.1.254) 1.663 ms 2.794 ms 2.792 ms
2 62.208.14.22 (62.208.14.22) 19.081 ms 22.291 ms 20.128 ms
3 62.208.12.33 (62.208.12.33) 24.015 ms 25.990 ms 28.203 ms
4 62.208.14.99 (62.208.14.99) 28.976 ms 31.364 ms 33.059 ms
5 62.208.15.21 (62.208.15.21) 35.070 ms 36.998 ms 38.967 ms
6 xe-10-0-0-xcr1.lnd.cw.net (166.63.168.197) 43.260 ms 31.427 ms 33.320 ms
7 ae15-xcr1.lns.cw.net (195.2.30.114) 46.202 ms 24.471 ms 22.591 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Sure Signal serial number: 40132128220

I read Sure Signal Network Setup Guide
https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst061123.pdf

I have already spoken with Vodafone support via a landline (as I have no mobile signal at home!) and when I next left my home, I've received the following sms message:

Dear Customer,
Please Follow the steps below,
1.ÇPlease go to www.speedtest
?ÇThen click on ?begin test?
?ÇMake sure your internet speed :
?ÇFor versi on 1 and 2
1.ÇDownload speed 1Mbps
2.ÇUpload speed 0.36
?ÇFor version 3
1.ÇDownload speed 4.58Mbps
2.ÇUpload speed more than 1.5Mbps
2.ÇPlease go to t he ?command prompt? on your computer. And write this command ?tracert 212.183.133.181?
?ÇYou are going to get results make sure nothing is more than 200 ms
3.ÇPlease call BT and make sure of the below;
?ÇYour internet protocol is: PPPOA
?ÇMake sure that these ports are open for both incoming and outgoin g server;
?Ç4500: UDP
?Ç500:UDP
?Ç123:UDP
?Ç8:UDP
?Ç50:TCP/UDP
?Ç1723: TCP/UDP
Thanks Vodafone

This is the router configuration:

VodafoneSureSignal-b0-46-fc-9c-ec-2f

Information

Status: Active

Type: Generic Device

Connected To: ethport2 (Ethernet)

Addressing

Physical Address: b0:46:fc:9c:ec:2f

IP Address Assignment: DHCP

IP Address: 192.168.1.80

Always use the same IP address: Yes

DHCP Lease Time: Infinite

Connection Sharing

Game or Service

VodafoneSureSignalConfiguration

VodafoneSureSignalConfiguration

Game or Application Definition
A game or application is made of one or more TCP/UDP port ranges. Each incoming port range can be translated into a different internal (local network) port range. Port ranges can be statically assigned to devices or dynamically assigned using an outgoing trigger.

Protocol Port Range Translate To ... Trigger Protocol Trigger Port

UDP 4500 - 4500 4500 - 4500 - -

UDP 500 - 500 500 - 500 - -

UDP 123 - 123 123 - 123 - -

UDP 8 - 8 8 - 8 - -

TCP 50 - 50 50 - 50 - -

UDP 50 - 50 50 - 50 - -

TCP 1723 - 1723 1723 - 1723 - -

UDP 1723 - 1723 1723 - 1723 - -

I have tested the configuration with a port scan both using the Sure Signal's LAN IP address (192.168.1.80) and the WAN IP address (90.246.89.4) and can confirm (see below) that the Sure Signal box is not accepting incoming packets on those port numbers, as Vodafone expect the Sure Signal box to, so I believe the Sure Signal box has a fault.

Here are the port scan results:

Scan of my router (port 82 is set to forward to port 80 on my laptop for test purposes):

sudo nmap 90.246.89.4 -Pn -sU -sS -sV -p50,4500,500,123,53,80,82,8,1723
Starting Nmap 5.21 ( http://nmap.org ) at 2014-06-26 00:08 BST
Nmap scan report for 90.246.89.4
Host is up (0.011s latency).
PORT STATE SERVICE VERSION
8/tcp filtered unknown
50/tcp filtered re-mail-ck
53/tcp open domain pdnsd
80/tcp open tcpwrapped
82/tcp open http Apache httpd 2.2.22 ((Ubuntu))
123/tcp filtered ntp
500/tcp filtered isakmp
1723/tcp filtered pptp
4500/tcp filtered sae-urn
8/udp open|filtered unknown
50/udp open|filtered re-mail-ck
53/udp open domain pdnsd
80/udp open|filtered http
82/udp open|filtered xfer
123/udp open|filtered ntp
500/udp open|filtered isakmp
1723/udp open|filtered unknown
4500/udp open|filtered nat-t-ike
Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 80.78 seconds

Scan of the Sure Signal box from my LAN:

sudo nmap 192.168.1.80 -Pn -sU -sS -sV -p50,4500,500,123,53,80,82,8,1723
Starting Nmap 5.21 ( http://nmap.org ) at 2014-06-26 00:11 BST
Nmap scan report for 192.168.1.80
Host is up (0.0018s latency).
PORT STATE SERVICE VERSION
8/tcp filtered unknown
50/tcp filtered re-mail-ck
53/tcp filtered domain
80/tcp filtered http
82/tcp filtered xfer
123/tcp filtered ntp
500/tcp filtered isakmp
1723/tcp filtered pptp
4500/tcp filtered sae-urn
8/udp open|filtered unknown
50/udp open|filtered re-mail-ck
53/udp open|filtered domain
80/udp open|filtered http
82/udp open|filtered xfer
123/udp open|filtered ntp
500/udp open|filtered isakmp
1723/udp open|filtered unknown
4500/udp open|filtered nat-t-ike
MAC Address: B0:46:FC:9C:EC:2F (Unknown)
Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 80.14 seconds

My laptop (which has a webserver running, accessible over the internet on port 82):

sudo nmap 192.168.1.65 -Pn -sU -sS -sV -p50,4500,500,123,53,80,82,8,1723
Starting Nmap 5.21 ( http://nmap.org ) at 2014-06-26 00:07 BST
Nmap scan report for nathan-ubuntu.lan (192.168.1.65)
Host is up (0.000016s latency).
PORT STATE SERVICE VERSION
8/tcp closed unknown
50/tcp closed re-mail-ck
53/tcp closed domain
80/tcp open http Apache httpd 2.2.22 ((Ubuntu))
82/tcp closed xfer
123/tcp closed ntp
500/tcp closed isakmp
1723/tcp closed pptp
4500/tcp closed sae-urn
8/udp closed unknown
50/udp closed re-mail-ck
53/udp closed domain
80/udp closed http
82/udp closed xfer
123/udp closed ntp
500/udp closed isakmp
1723/udp closed unknown
4500/udp closed nat-t-ike
Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 6.09 seconds

Finally a scan of the server we are asked to traceroute to, shows the Network Time Protocol is running on that server:

sudo nmap 212.183.133.181 -Pn -sU -sS -sV -p50,4500,500,123,53,80,82,8,1723
Starting Nmap 5.21 ( http://nmap.org ) at 2014-06-26 00:28 BST
Nmap scan report for 212.183.133.181
Host is up (0.035s latency).
PORT STATE SERVICE VERSION
8/tcp filtered unknown
50/tcp filtered re-mail-ck
53/tcp filtered domain
80/tcp filtered http
82/tcp filtered xfer
123/tcp filtered ntp
500/tcp filtered isakmp
1723/tcp filtered pptp
4500/tcp filtered sae-urn
8/udp open|filtered unknown
50/udp open|filtered re-mail-ck
53/udp open|filtered domain
80/udp open|filtered http
82/udp open|filtered xfer
123/udp open ntp NTP v4
500/udp open|filtered isakmp
1723/udp open|filtered unknown
4500/udp open|filtered nat-t-ike

See http://nmap.org/book/man-port-scanning-basics.html for explanation of the open/filtered/closed/etc states.

Please advise next steps to return the Sure Signal box to it's previously working state,
Thanks,
Nathan
--
Nathan Child CEng MEng(Hons) MIET