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Sure Signal Problem - Serial Number

Jimbob2705
2: Seeker
2: Seeker

Hi,

 

I have a Version 1 Sure Signal Box, which I've had from new.

 

Serial Number is : 21196916288

 

There are 2 numbers on my Vodafone Account, and apparently the Sure Signal Box isn't registered under either - as in I can't see it in my account. It just ask me to register one.

 

I can't add my Sure Signal box as it says the serial number is already in use. The problem is that I can't de-register it as it doesn't come up on my Vodafone account?!

 

The signal box is working for the current users, and it's currently sat in front of me working - so it's obviously working and registered to someone?!

 

Now I only have one vodafone account, so it should definitely be registered to my account! 

 

All I wanted to do was add a new number/user onto it!

Many Thanks,


James

2 REPLIES 2

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi James,

That is strange. If you're the registered user, you should be able to add numbers via My Vodafone.

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Cheers,

Ben

Jimbob2705
2: Seeker
2: Seeker
Hi Ben,

It is strange - but it definitely doesn't show under 'My Sure Signal'.

I've just filled in that form which you sent to me, hopefully you'll be able to sort it.

Many Thanks

James