Sure Signal Problem...issues?

[kathsmiles]

For the last couple of days we have had no sure signal, i have looked at the trouble shooting pages and the pictures on the support pages, my lights dont match the trouble shooting either!!

I get a fixed red light and a flashing internet light, the signal light and phone light are blanked out. We have no signal on our phones for the majority of the time - or the internet light disappears and the red light flashes and the signal and phone lights fixes on amber....please help?

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Dave]

Hi kathsmiles,

The internet light flashing means the Sure Signal is trying to connect to our systems. When it changes, the lights you can see mean it didn't make a connection.

If you can post the details Matt requested we can take a look at why this is.

Dave