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Solution

Sure Signal Problem

MW71
2: Seeker
2: Seeker

I have a problem with my Sure Signal unit, after a resent power cut the unit does not turn on. The red light will not come on, I have tried pressing the reset button but still no light.

The unit seems totally dead.

6 REPLIES 6

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

 

Something in these links may help. 

 


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

 

Sure signal FAQs.

 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks you the links.

I have tried the reset i.e. holding the button in for 30 seconds, remove holding the button then 10 seconds plugging it back in, but not a glimmer of a red light, the unit just will not come back to life.

Rahim
Moderator (Retired)
Moderator (Retired)

@MW71 It sounds like the powercut may have damaged your Vodafone Sure Signal, causing it to permanently lose it's power and connection. 

If you'd like to get a replacement, feel free to check our our new Vodafone Sure Signal (V3).

Thank you, I think a replacement unit is the answer

gsmsecure
12: Established
12: Established

With regards to your SureSignal and assuming it is a Version 3 with the pass through socket on the front?

 

You suggested that the SureSignal failed after a power failure?

 

Are you aware that if the power failed due to a circuit breaker or fuse on the same circuit where the SureSignal was plugged in, then it is more than likely the SureSignal itself that tripped the mains supply when it failed as they have done with many others.

 

Please take a moment to look at my post below:

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead-...

 

This has been a issues with these devices burning out since 2013 and both Trading Standards and the BBC need to be informed regardless of whether you have had a replacement under warranty or not due to the damage inside the device should you open it up where you will find extensive burning of the internal components.

 

Vodafone Tech are fully aware of the and SHOULD NOT be advising anything other than immediately removing the device from the socket should there be any suspicion that there is no lights (internal power failure).

 

------------------------

BBC Watchdog program, please contact them via the following webpage (email address on the page) and let them know in order for investigation.

 

https://ssl.bbc.co.uk/programmes/b006mg74/contact

 

When contacting BBC's Watchdog please use the follwoing format:

 

Subject: Vodafone SureSignal failure

 

Content: Briefly explain what happened when the unit failed, whether there were any effects such as mains tripping during the failure, what Vodafone have suggested and advised on the on the phone and what has been done to resolve the issue as well as the level of service you have been offered.

 

Trading Standards are also involved and again and should be informed on 0345 4040506 where you will get through to Consumer Direct. When you speak to them, inform them that West Berkshire Trading Standards have a file open on this device and are collecting details of failed units and you want to add your details to this list.

 

If you have had to pay for a new unit, this is not the case as Vodafone agreed with Trading Standards that all units showing a problem with power supply (no lights) will be replaced regardless of warranty status and they are not fully honouring this promise.

 

There is an issue of these devices burning out as you will read in my posting I put a link to earler.

 

PLEASE ENSURE you contact both the BBC and Trading Standards as it is important for investigation that they are made aware.

 

If you have been advised to run tests or try other power sockets where you have made it clear or suggested that all the lights are out, please ensure Trading Standards are aware this advice was given as it is dangerous to leave the device plugged in or tested in such a state.

 

The device you have cannot be economically be repaired and needs to be replaced with a new one.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

gsmsecure
12: Established
12: Established
The SureSignal that stopped working...

What version was it?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)