Sure Signal Problems

[DMatt7176]

Hi There,

We seem to be having a problem with 2 Sure Signals, we have 3 in total 1 is working perfectly and the others have flashing Power Lights and 2 Orange lights (In-Use light and Signal Light)

Power: Flashing

Internet: Off

In Service: Solid Orange

In Use: Solid Orange

We have  de-registered these and registsered again but still no luck?

Please see details below:

External IP: 193.164.110.126

Speed test:

Ping- 8ms

Download: 20.01 Mbps

Upload:     1.08 Mbps

Ping Test:

Ping - 10ms

Jitter - 1ms

Line Quality - B*

Signal serial number: 40133800801 & 40133814711

Trace Route Results: See Attached.

[DMatt7176]

Power: Flashing

Internet: Off

In Service: Solid Orange

In Use: Solid Orange

[DaveCD]

Hi Dmatt7176,

It looks like the upload speed might be a little low to run more than one Sure Signal.

If you turn one of the units off that isn’t working and do a factory reset on the other, do two of them start to work?

Perform a reset of the Sure Signal:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

DaveCD