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Sure Signal Query

ocypete
2: Seeker
2: Seeker

I have just picked up a new phone (iphone 5S) and managed set this all up. Swapped the sim over. I have not changed number.

 

We have had sure signal for a couple of months now and it works wonders but I cannot work out how to re-register my phone. I am the administrator.

 

I have attempted to add a new user but this does not get accepted, I think because the number is already listed.

 

If someone could point me in the right direction I would be very grateful.

 

I thank you in advance.

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

When a sim swap has been processed its recommended to de register the number for a period of 24 hours and then after that period re register it. 

 

Information in https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting-after-sim-swap/m-p/2...

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.