Sure Signal Re-Synch

[scooterwales]

My sure signal box is playing up again.
All I have is the power light nothing else.
I have tried the trouble shooting guide to no avail.
My last hope is a re sync can someone arrange this for me please.
Serial number 21196945022
Thanks

[scooterwales]

Please can one of vodafones tech people get onto this ASAP
Thank you.

[Retired-Dave]

Hi scooterwales

I've resynched the Sure Signal for you. Give it a reset to pick this up.

For Sure Signal version 1 or 2:

• Unplug the Ethernet cable from the Sure Signal.
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in.

For Sure Signal version 3:

• Unplug the Ethernet cable from the Sure Signal.
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Plug the cable back in.

If it doesn't reconnect, post these details for me:

•  Your speed test results from here.
•  Your ping test results from here.
•  Your external IP address from here.

Also, run a traceroute and post the results here:

On a PC 

• Click on Start and select Run.
• Type CMD into the Run box and press enter/click ok.
• A black box will appear.
• In this box type tracert 212.183.133.177 and press Enter.

 On a Mac

• Open Terminal (Applications, Utilities).
• Type traceroute 212.183.133.177 and press Enter.

Dave

[Anonymous]

Hi what VSS do you have , and who is your ISP ? Have you tried to rest the VSS yourself ?