Sure Signal Slimline Problem

[DaveSAP]

Hi

Company has provided me with a new slimeline Sure Signal system. I have tried for a week to get it functional but with no success. I am an IT professional (25 years) and have read the forum and support notes for it. Anyway can someone help me out here please?

1. VSS 40123620870

2. Successfully registered

3. Speed test: ping=44ms download=6.81 Mbps upload=0.33Mbps

4. Ping test: 33ms jitter 2ms

5. traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.101.0.1 (10.101.0.1) 0.942 ms 0.837 ms 0.718 ms
2 loop-dsl-man.keele.netcentral.co.uk (195.62.200.254) 26.232 ms 22.619 ms 23.125 ms
3 man-wbmc-int.keele.netcentral.co.uk (195.62.192.78) 33.882 ms 23.545 ms 23.126 ms
4 tc-man-rtr.netcentral.co.uk (195.62.192.245) 23.275 ms 22.953 ms 23.632 ms
5 212.57.255.25 (212.57.255.25) 23.855 ms 23.521 ms 24.018 ms
6 te-4-2-178.car2.manchester1.level3.net (195.50.121.153) 23.790 ms 23.805 ms 23.668 ms
7 ae-11-11.car1.manchesteruk1.level3.net (4.69.133.97) 29.633 ms * 28.687 ms
8 ae-4-4.ebr1.london1.level3.net (4.69.133.102) 29.939 ms 29.612 ms 29.858 ms
9 ae-56-111.csw1.london1.level3.net (4.69.153.114) 33.324 ms 29.950 ms
ae-59-114.csw1.london1.level3.net (4.69.153.126) 29.322 ms
10 ae-1-51.edge4.london1.level3.net (4.69.139.74) 29.967 ms 77.590 ms 29.534 ms
11 195.50.122.66 (195.50.122.66) 32.454 ms 31.200 ms 31.757 ms
12 85.205.116.10 (85.205.116.10) 31.181 ms 31.013 ms 31.190 ms
13 * * *
14 * * *

[removed for security]

7. Router is TP-LINK TD-W8961ND

Thanks

Dave

[Retired-James]

Hi DaveSAP,

The light sequence that you have highlighted is the sequence used to display that the Sure Signal is in the configuration stage.

How long has this been in this particular state?

Also I would recommend looking at the port forwarding instructions to make sure that there is nothing being blocked by your internet connection setup.

Manually configure your Router to allow port-forwarding.

In most cases, routers support a system called "Universal Plug-n-Play" or UPnP, which will setup port-forwarding for you automatically. If you have a complicated network setup, or a complex router, you may be required to enter these settings in manually.

The following details list the IP addresses and Port Numbers that need to be forwarded to your Sure Signal's internal IP address. For detailed instructions on how to do this, we recommend either contacting your ISP or Router Manufacturer, or referring to the Default Guide for your particular make and model, over at http://portforward.com

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your Router will also need to be able to assign the Sure Signal with a DNS Server address via DHCP.

BT Infinity Customers

If you are a BT Infinity customer, you will also need to log into your router admin page and select port clamping. 

Once this has been selected please restart your router and Sure Signal.

James

[DaveSAP]

All ports are open and forwarded to the Sure SIgnal. Now been on for 24 hours and white light still flashing.  As I said in my original post I had been through all these steps already. At this point it looks lke it wll have to be returned via our SAP Vodaphone account exec.

[DaveSAP]

As a last gasp check I have reset the route and VSS to factory defaults. Will leave for 24 hours. Can I ask has Internet Central been white listed please? 

Thanks

[DaveSAP]

No go. Come on Vodaphone this is silly, there has to be something simple here. Plugged a friend's Three femtocell in and worked first time.

[Jenny]

Hi DaveSAP,

Thanks for getting back to us.

Please provide us with your IP address and we can check this for you.

Please can you also try your Sure Signal on another connection (with a different ISP) and see if this works?

Thanks,

Jenny 

[DaveSAP]

Hi

IP address is 195.62.202.233 and ISP is Internet Central. VSS was provided via SAP's business account but for personal use.

Dave

[Jenny]

Hi DaveSAP,

Thanks for getting back to me.

I’ve checked the IP address and this is on the whitelist.

Have you been able to try this on another connection yet? Please post back here to let us know if this has worked ok or not.

Thanks

Jenny

[DaveSAP]

Hi

So tested on Virgin Media and connected and was activated successfully. This means one of two things the ISP is a problem, which I doubt as had other port forwarding working just fine. The obvious issue now is the TP-Link router. I am going to connect directly to an ADSL modem only next and see if that works.

Thanks

Dave

[DaveSAP · Accepted solution]

OK the sometimes the simple solution is best! Changed the supplied ethernet cable with a different one, and it all now works, 

[Retired-PaulE]

Hi DaveSAP, 

I agree - sometimes we tend to overlook the obvious but even the most sophisticated systems can be sucppered by something relatively simple :smileywink:

It's great you're up and running now and I'll most definitely file that tip away for future usage :smileyahppy:

Paul